Blank screen on backend

  • Resolved birdiedesign

    (@birdiedesign)


    1 year, 6 months ago

    Hi,

    I noticed that when I go to Dashboard > WooCommerce the screen is blank. Of course it’s not the worst problem, but it is a bit strange. See image: https://ibb.co/zrwPRVm. This is my status report:

    ` WordPress Environment

WordPress address (URL): https://byimee.nl
Site address (URL): https://byimee.nl
WC Version: 8.0.3
REST API Version: ? 8.0.3
WC Blocks Version: ? 10.6.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: nl_BE
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.40-43-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.0.3
WC Database Prefix: wp_
Totale databasegrootte: 54.82MB
Database datagrootte: 49.40MB
Database index grootte: 5.42MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 3.50MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 3.52MB + Index: 0.56MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itsec_webauthn_credentials: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_webauthn_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_smart_filters_indexer: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 10.47MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 19.52MB + Index: 0.75MB + Engine InnoDB
wp_posts: Data: 8.52MB + Index: 0.30MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wsal_metadata: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
wp_wsal_occurrences: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
wp_wsal_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 262
custom_css: 2
customize_changeset: 4
elementor_icons: 1
elementor_library: 24
itsec-dash-card: 12
itsec-dashboard: 2
jet-popup: 3
jet-smart-filters: 3
nav_menu_item: 23
page: 17
post: 4
product: 178
product_variation: 9
revision: 1281
seedprod: 2
shop_order: 3
wp_global_styles: 3
wpforms: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (13)

Astra Pro: door Brainstorm Force – 4.1.7
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: door SeedProd – 6.15.13.1
Elementor Pro: door Elementor.com – 3.15.1
Elementor: door Elementor.com – 3.15.3
iThemes Security Pro: door iThemes – 7.3.5
JetCompareWishlist For Elementor: door Crocoblock – 1.5.5
JetPopup: door Crocoblock – 2.0.1
JetSmartFilters: door Crocoblock – 3.2.0
Mollie Payments for WooCommerce: door Mollie – 7.3.12
Variation Swatches for WooCommerce: door CartFlows – 1.0.7
PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.6.3
WooCommerce: door Automattic – 8.0.3
WP Rocket: door WP Media – 3.14.4.2 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (2)

Ensure admin user isn't deleted: door – 1.0
WP CLI Login Command Server: door Evan Mattson – 1.3 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Winkelbasis: #6 - /shop/
Winkelwagen: ? Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.
Afrekenen: ? Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok.
Mijn account: ? Pagina bevat niet de [woocommerce_my_account] shortcode.
Algemene voorwaarden: #2165 - /algemene-voorwaarden/ Theme

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.2.2 – 4.3.1 is beschikbaar
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-05 13:51:59 +01:00
Options: ?
Notes: 105
Onboarding: completed Action Scheduler

Afgerond: 651
Oldest: 2023-08-06 04:08:04 +0000
Newest: 2023-09-05 12:20:29 +0000

Mislukt: 9
Oldest: 2023-03-28 12:40:30 +0000
Newest: 2023-06-07 10:19:07 +0000

In afwachting: 2
Oldest: 2023-09-06 11:37:07 +0000
Newest: 2023-09-06 11:37:07 +0000 Status report information

Generated at: 2023-09-05 13:21:55 +01:00
`

    Best regards,
    Michelle

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter birdiedesign

    (@birdiedesign)

    Can somebody help?

    Hi @birdiedesign

    I noticed that when I go to Dashboard > WooCommerce the screen is blank. Of course it’s not the worst problem, but it is a bit strange.

    I see that you’re having an issue where your WooCommerce Dashboard is blank when you try to access it. From the status report you shared, your WooCommerce, WordPress, and PHP versions are all up-to-date, which is great. The blank screen issue could be due to several reasons like a plugin conflict, a theme conflict, or a memory limit issue.

    Let’s try these steps to troubleshoot:

    1. Check for Plugin Conflicts: Deactivate all plugins except WooCommerce and see if the problem persists. If the problem is resolved, reactivate each plugin one by one until you find the one causing the conflict.
    2. Check for Theme Conflicts: Switch to a default WordPress theme like Storefront and see if the problem persists. If it doesn’t, the issue might be with your current theme. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
    3. Increase Memory Limit: Your WP Memory Limit is currently 512 MB. Try increasing this limit to see if it resolves the issue. You can do this by editing your wp-config.php file and adding the following line of code at the bottom: define('WP_MEMORY_LIMIT', '1024M'); Here’s a helpful guide on how to do that: ?? Increasing the WordPress Memory Limit Here
    4. Enable Debugging: If the problem persists, turn on debugging in WordPress. This can help identify the root cause. You can enable debugging by adding these lines to your wp-config.php file:
    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

    This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress

    If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

    Also, please share any fatal error logs (if any) found under WooCommerce > Status > Logs.

    Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

    Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

    Thread Starter birdiedesign

    (@birdiedesign)

    Hi,

    Thanks for replying. Fixed it by deleting WooCommerce Transients and clearing browser cache.

    Best regards,
    Michelle

    Hi @birdiedesign

    Thanks for replying. Fixed it by deleting WooCommerce Transients and clearing browser cache.

    Thank you for getting back to us and letting us know that you were able to resolve the issue. Clearing WooCommerce Transients and the browser cache is indeed a good step to take when experiencing such issues, as it can help refresh the system and clear out any temporary data that might be causing problems.

    I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

    We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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