Hello,
Thank you for reaching out with your issue.
From your description, it sounds like the typical behavior of a caching system that’s serving a previous version of the site to visitors. This can happen when updates are made to a site, but the caching system doesn’t recognize or hasn’t been informed to refresh its stored version. As a result, logged-in users (like administrators,editors, subscribers etc) can see the changes because they typically bypass cache, while logged-out users or visitors see the cached version without the updates.
Here are the steps I recommend:
- Clearing Cache: Please go ahead and clear all caches from any caching plugins or systems you have in place. This includes any server-side caching systems your host might have implemented.
- Testing without Caching Plugins: If clearing the cache doesn’t resolve the issue, I recommend temporarily deactivating all caching and optimization plugins. Once deactivated, visit the site in an incognito window or a different browser where you’re not logged in, and see if the translations appear correctly.
- Other Plugins: Sometimes, conflicts can arise between plugins. If the above steps don’t resolve the issue, consider briefly deactivating other plugins to check for a potential conflict.
Remember to reactivate your plugins after testing.
If after trying the above steps the issue persists, please get back to us and we’ll look further into the matter.
Best regards,