Website back failed

Hello @mrginever ,

Please open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to run your backup once again.

Let me know if that worked for you ??
Thank you!

Thanks for replying promptly. Unfortunately, the first screen grab image link you refer to in your reply is broken.

Can you try re-posting or simply write out the exclusion rules to add? Thanks

Hey @mrginever ,

I’ve just double checked all of the images above, they all work fine from different browsers.

The exclusion rules include files ending with .tmp .zip .gz

Kind regards

Hey @mrginever ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards