Placeholder image not being replaced

  • Resolved help4bis

    (@help4bis)


    1 year, 2 months ago

    Hi team,

    I might have the functionality wrong, as I expect the placeholder image to be replaced with the thumbnail image of the uploaded file. For example I would have expected the first page of the PDF to show as placeholder.

    I am using the Default Template “Box – Box showing thumbnail, title, count, filename” and the free version (for now as I am testing)

    Is there some code that needs to be changed? Or is there some setting in the “post” that needs to be set.

    • This topic was modified 1 year, 2 months ago by help4bis.
Viewing 6 replies - 1 through 6 (of 6 total)

  • This is marked as resolved but there are no replies…. can someone say what the solution was? I am having the same problem, it’s not generating a thumbnail image and I just get the default placeholder.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @cmerrick – have you tried manually uploading a featured image or selecting one from your media library?

    Thumbnails are not generated automatically for any type of file – this feature doesn’t currently exist for Download Monitor.

    Thanks,
    /Cristian.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    I’ve done more digging into this and it looks like this might actually be happening because of the ImageMagick version of the library available on your server.

    I’ve done some tests locally and thumbnails are generated perfectly fine on file upload, through the Media Library, when using one of the newer ImageMagick libraries.

    Pretty sure we don’t have built-in support into DLM for this, but we will be adding it, soon.

    /Cristian.

    Hi, thanks for the fast reply! The site I’m working on is on WP Engine, so I’m not sure what version of ImageMagick they run; normal uploads to the Media Library generate a thumbnail image, but not when I upload via DLM.

    I think I was misremembering how it work, since I last used DLM about four years ago and I didn’t remember doing manual thumbnails (also I didn’t see the Featured Image thumbnail box way down in the bottom right corner). But that must be what I did.

    Having DLM generate thumbnails or access the ones generated when uploading via File Manager would be really really helpful — might be a good feature for the Pro version. In the meantime I’ll work around it.

    Thanks again.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @cmerrick – from my researches today, no hosting company actually enables the required libraries for this to work properly.

    We are considering creating a SaaS-like feature available for our paying users to handle this – depends on how much demand we could generate for it.

    Good to know. This is probably (don’t want to say certainly) something I could sell clients on as a feature worth paying for — generating a correctly sized thumbnail image from a PDF cover is outside the comfort zone for almost all of them.

Viewing 6 replies - 1 through 6 (of 6 total)
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