Cant give order through paypal

  • Resolved niloy007

    (@niloy007)


    1 year, 5 months ago

    Can you please let me know what’s wrong with my payment method?

    We’re using Paypal as a payment gateway. Last time a buyer paid with PayPal and it works smoothly.

    Yesterday she wants to make another order but it say try again or use another payment source.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Thank you for reaching out to us, we are here to help.

    Sorry to hear you ran into this issue, but without more details, it is hard to give any information. Possibly the order notes (if the order was created) or the logs would show more indicators of why this issue occurred. If you can share these with us, we can take a closer look and see if we can help. The logs can be found here:
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.
    If there are no logs available here, you might need to enable the “Logging” function in the plugin settings here:
    – WooCommerce > Settings > Payments > PayPal > Connection > “Logging”.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well).

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Cant give order through paypal’ is closed to new replies.