All user login attempts fail

  • Resolved farehamweb

    (@farehamweb)


    1 year, 5 months ago

    All users prevented from logging in via wp-admin. I can gain access through my hosting dash but even when creating a brand new login and password, it still prevents access. i have not set up 2fa

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  • Plugin Support wfmark

    (@wfmark)

    Hi @farehamweb, thank you for reaching out.?

    Could you please confirm if you are seeing any Wordfence-related error message on your end when you try to log in?

    When logged in to wp-admin from your hosting account, head over to Wordfence > Tools> Live Traffic (Expand All Results) and share a screenshot of any live traffic entries of the failed login attempts. If there’s nothing there, the Traffic Logging Mode may need to be changed to ALL TRAFFIC temporarily, and then re-visit the site to log the attempt.

    You could also try to rename the /wp-content/plugins/wordfence directory to wordfence.bak, then see whether you’re able to log in. This will help determine whether Wordfence is preventing you from signing in.

    Additionally, please send a diagnostic report to wftest@wordfence. \com using the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

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