Licence deactivate itself

  • The license is constantly deactivated. It doesn’t seem justifiable to me. We don’t plan to renew once the year is up.

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  • Hello @bl00delf

    I’m Mehedi Hasan, from Astra team.

    I am so sorry to hear that you have been having issues with your Astra license. I understand that this must be very frustrating for you, and I want to assure you that we are taking this matter very seriously.

    I am not sure what is causing the issue, but I will escalate this to our technical support team and they will work on a fix as soon as possible.

    Please open a support ticket at https://wpastra.com/support/open-a-ticket/ and our team will be happy to help you troubleshoot the issue and get your license reactivated as soon as possible.

    As a premium customer, you will receive priority support, so we will do everything we can to get this issue resolved quickly.

    Again, I sincerely apologize for the inconvenience this has caused. We appreciate your patience and understanding as we work to resolve this issue.

    Sincerely,

    Mehedi Hasan

Viewing 1 replies (of 1 total)
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