Hero image (featured image) is displaying thumbnail-size on Windows

  • Resolved futureisfiction

    (@futureisfiction)


    1 year, 1 month ago

    In Windows, the featured images on blog posts are displaying at the thumbnail size, making them look pixellated and awful.

    For the example link I provided, going into the post and clicking replace media shows me that this image is 1104 by 883 pixels. In Firefox on Mac it is showing as 1,017px…ok that’s not too bad. On Chrome on Mac it displays at 560 px. I don’t like it but it’s acceptable… however on Windows that same featured image displays at 150 px! Stretching this to hero-width looks awful.

    Further confusing things, these are not the settings I have in Settings > Media.

    So I’m not sure why it would downsize to 150 px.

    I do have a Featured Images plugin that automatically puts the first image in the post as the featured. However, even when I manually select the image it is still doing this.

    Further confusing things, I found this post that displays at the proper size on all browsers/operating systems. This post has only one embedded image and it’s 404, which is what made me think of the Featured Image plugin.

    Currently I’ve turned off the Auto Featured Images plugin and I’m using Regenerate Thumbnails to delete old and regen *all* the images.

    Any ideas what else I might try? I’m not averse to a bit of custom code.

    **********************

    PS this post crashed first time I posted it but I checked my profile and don’t see it so trying again.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Any ideas what else I might try?

    I recommend asking at https://www.ads-software.com/support/theme/gutenify-template-kit/#new-post so its developers and support community can help you with this.

    Thread Starter futureisfiction

    (@futureisfiction)

    This is resolved. I tried a few things, not sure what did it. In this order:

    1. Turned off Auto Featured Image (Auto Post Thumbnail) plugin. (yesterday)
    2. Used Regenerate Thumbnails plugin
    3. Updated PHP (8.1) and mysqli at web host (probably not related but necessary to do 4).
    4. Installed Convert to Blocks plugin to convert all posts to Gutenberg blocks.

    Now I’d have thought 1&2 is the reason the images are fixed, because of the post linked above that didn’t have the issue. The existence of that post makes me think the issue isn’t due to the theme’s CSS, or why wouldn’t that post have been affected? I suspect that post had a featured image already, and wasn’t affected by the auto featured image plugin. However, I regenerated the images yesterday and they were still blurry as of this morning. Since I don’t think it would take 8+ hours to regenerate 1000 images, that makes it seem that wasn’t the fix. So maybe they just needed to be converted to the block editor? I don’t know but these are something someone can try if they have this issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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