Authorized – but no payment captured with Woopayments
-
G’day!
I have an issue with WooPayments.
Occasionally ( 1 in 20 orders approximately) are being authorized, but not captured. The order is set as Pending Payment, and according to Woopayments the order has been Authorized for payment, but no payment is captured.
When I asked the customers, they just said it wouldn’t work when they tried to purchase, and naturally they are not invested in solving my website problems (fair enough), so I haven’t been able to observe the error in real time.
This is only happening with Woopayments, not with Paypal payments. No obvious errors are occurring, and its only occasionally.
-
Can you please check whether you have enabled Issue an authorization on checkout, and capture later setting?
If it is disabled, please go to WooCommerce > Status > Tools and Clear the WooPayments cache to see whether it resolves the issue or not.
Additionally, it would be great if you could enable the debug mode in the Advanced setting and share the debug log with us. If you need any help with this, you can find detailed instructions on how to enable debug mode here: https://woocommerce.com/document/woopayments/settings-guide/#debug-mode
Furthermore, could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit).
Could you please share a screenshot of the order notes from the problematic order on the order details page?
Looking forward to helping you.
- The topic ‘Authorized – but no payment captured with Woopayments’ is closed to new replies.
