Problem with update to 6.0.0 Multisafepay

  • Resolved landreiziger

    (@landreiziger)


    1 year, 1 month ago

    The update to 6.0.0 created a problem with our payment page. Our customers get an error saying that there are ‘no payment options available’. Is anyone else having this issue? Customers can order whatever they want, and then they can input all of their contact information for shipping, but in the area where they would choose their payment method, there is a message saying that no payment options are available. The only issue seems to be with Multisafepay and it is only visible on the frontend–no other aspects of the webshop are having problems. I set the plugin back one update, and all is well again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MultiSafepay

    (@multisafepayplugin)

    Hello @landreiziger.

    Could you contact us through our support service to check this together with you: [email protected]

    Plugin Author MultiSafepay

    (@multisafepayplugin)

    Hello @landreiziger.

    We have received a similar report from another customer, and it turned out to be due to an ‘API key’ issue.?

    Could you try:

    – Upgrade the plugin to the latest version.
    – Browse to “WooCommerce > MultiSafepay Settings > Account”
    – Make sure the API Key is set, and click on the ‘Save Changes’ button.
    – Browse to the Payment Methods list in “WooCommerce > MultiSafepay Settings > Payment methods”, and confirm payment methods enabled in your MultiSafepay account, are listed there and the desired payment methods are enabled.
    – Browse to the checkout in the front store, and check if the payment methods are there and working properly.


    If this is still not working, could you contact us through our support service:?[email protected] ?

    Thanks.

    Plugin Author MultiSafepay

    (@multisafepayplugin)

    Hello @landreiziger

    We didn’t receive any reply from you after our latest comment.

    I`m closing this ticket due to inactivity, however, please reopen it if needed.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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