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Hi @nkwebdesign

When I try to complete a purchase on the website using WooCommerce, it keeps redirecting me back to the front page instead of allowing me to finish the checkout process. What could be the issue?

From what I understand, you’re having trouble completing a purchase using WooCommerce because you keep getting redirected to the front page instead of being able to finalize the checkout process. 

Let’s try to troubleshoot this together:

1. Update WooCommerce: Make sure your WooCommerce plugin is up-to-date. An older version might have bugs that the latest releases have fixed.
2. Refresh your permalinks: Go to your WordPress dashboard, then navigate to Settings > Permalinks. Simply click ‘Save Changes.’ This action refreshes your site’s permalink structure and might solve the problem.
3. Check for Plugin Conflict: Another plugin on your site might be conflicting with WooCommerce. To check this, try deactivating all other plugins temporarily and see if the problem persists. If it doesn’t, reactivate the plugins one by one to identify the conflicting ones.
4. Test for Theme Conflict: Your theme could also be causing the problem. Try switching to a default WordPress theme like Storefront temporarily and see if the issue continues. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
5. Look for JavaScript errors: JavaScript errors can disrupt functionality. Use your browser’s console to check for these errors.?? Here’s a useful guide on Using Your Browser to Diagnose JavaScript Errors.

If the problem still exists after trying these solutions, could you provide us with more details, like any error messages you’re getting, the steps you’re taking before the problem occurs, and any recent changes you’ve made to your site? This information will help us investigate further and provide a more precise solution.

Additionally, sharing your site’s System Status report will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.