Youtube video still image from FB post doesn’t display correctly

  • Resolved emtv

    (@emtv)


    1 year, 5 months ago

    hello again,

    when a facebook post contains a youtube video, the still image is displayed very big and cropped into a square, instead of displaying at its usual size, and landscape format. (see 2nd post on linked page).

    can you help fixing this issue please ?

    thanks in advance,

    best regards

    • This topic was modified 1 year, 5 months ago by emtv.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @emtv,

    Thanks for contacting us. The issue could be many things. It could be your page builder, theme, or widget settings affecting the feed. Or something else. In an effort to help us debug, we will need some more info. We see that you have opened three separate forum tickets. We ask the same for each. 

    In your WordPress dashboard, go to FT Social > Feeds then click on the feed that you are having the issue with.

    Then, in that feed’s settings, click the blue support beacon at the bottom right, click “Ask” (on the top right) and fill out the rest of the support ticket. This procedure will send us any/all of the feed info for us to be able to help debug your issue.

    Cheers,
    The SlickRemix Team

Viewing 1 replies (of 1 total)
  • The topic ‘Youtube video still image from FB post doesn’t display correctly’ is closed to new replies.