PPOM Field Info not showing in the back end order page.

  • Resolved paddy9999

    (@paddy9999)


    1 year, 4 months ago

    Hi guys, I am using PPOM for WooCommerce. I am having a problem lately where when a customer fills out the PPOM field when ordering everything is fine but the info of the field does not show on the order page of wordpress woocommerce so i end up having to call the customer to see what they actually filled in there.

    The page I need help with: [log in to see the link]

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  • Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @paddy9999,

    Thank you for using PPOM. I’m sorry to hear about the difficulties you encountered.

    The issue might occur due to a conflict or changes applied by a third-party plugin to the Orders page of WooCommerce. To troubleshoot it, I recommend temporarily disabling the plugins, placing an order to test fields’ visibility on the Orders page and then reactivating them one by one to identify the conflict.

    You can also switch to a WP theme temporarily to make sure the conflict is not caused by the theme, in case it has a module to modify the Orders page.

    I hope this will help.

    Best regards,

Viewing 1 replies (of 1 total)
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