Jetpack not working due to IP banned. IP whitelist list is not accurate

  • Resolved davber

    (@davber)


    1 year ago

    Hello. I have followed the jetpack post and added all of the ips listed there as whitelisted yet crowdsec, the security software makes it so jetpack cannot access wordpress. What is the real IP list that I need to whitelist? I’ve confirmed that none of the ips listed in ipset ban list are listed in jetpack support page. However the following error appears

    If I clear all the banned ips the error goes away. The only logical conclusion is that jetpack is using ips not listed in the page.

    Can you give me an updated list of actual ips used so that I can whitelist these? Alternatively if they have a certain reverse dns set I can whitelist that too

    • This topic was modified 1 year ago by davber.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @davber

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @davber,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Jetpack not working due to IP banned. IP whitelist list is not accurate’ is closed to new replies.