Login bugs

  • Resolved tomkovab

    (@tomkovab)


    1 year, 1 month ago

    Hi!

    I have a login problem – when students want to login into their account, sometimes (not always) after clicking the “sign in” button it doesn’t redirect to the student dashboard, but it shows an empty red rectangle or the login page as it was before, some students also told me that it showed that they had an incorrect password, but other times their password worked. It works after refreshing the page – it will redirect me to the student dashboard but it looks quite unprofessional so I’m looking for a better solution.

    I’m sending a screenshot:

    https://drive.google.com/file/d/1UpPJnoLjK9ThuyWqltu22mmMtJSxl4Rz/view?usp=sharing

    Thanks for helping me sort this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Aashil Bijukshe

    (@lihsaa)

    Hello @tomkovab

    Thank you for your query.

    Not redirecting to the account dashboard after login seems like a cache issue. As you mentioned ‘It works after refreshing the page’, this might happened due to cache plugins or server cache. Try excluding the account page from being cached and try it again.

    Thanks

    Thread Starter tomkovab

    (@tomkovab)

    Hi,

    it seems to be working now. Thank you so much!

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
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