• Resolved signatures

    (@signatures)


    Hi there!

    When I’m entering Woocommerce on my WordPress dashbord it shows me this error: “There was an error getting your inbox. Please try again”.

    The only thing that I see on my screen is Reload buttom, but that’s not working.

    WordPress version 6.3.2
    WooCommerce version 8.2.1

    I will also post the log file and fatal error log.

    Any advise? Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter signatures

    (@signatures)

    ` WordPress Environment
    
    WordPress address (URL): https://www.casa-aroma.nl
    Site address (URL): https://www.casa-aroma.nl
    WC Version: 8.2.1
    REST API Version: ? 8.2.1
    WC Blocks Version: ? 11.1.2
    Action Scheduler Version: ? 3.6.3
    Log Directory Writable: ?
    WP Version: 6.3.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: nl_NL
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    Server Info: Apache/2
    PHP Version: 8.1.14
    PHP Post Max Size: 2 GB
    PHP Time Limit: 120
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
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    SoapClient: ?
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    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.2.1
    WC Database Prefix: wp_
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    Hide errors from visitors: ? Active Plugins (16)
    
    Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
    Flamingo: door Takayuki Miyoshi – 2.4
    FunnelKit Funnel Builder Pro: door FunnelKit – 2.13.2
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    WP Fusion: door Very Good Plugins – 3.41.39
    FunnelKit Automations Connectors: door FunnelKit – 2.6.0
    FunnelKit Automations Pro: door FunnelKit – 2.6.0
    FunnelKit Automations: door FunnelKit – 2.6.1 Inactive Plugins (3)
    
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    Loco Translate: door Tim Whitlock – 2.6.6
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    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
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    HPOS feature enabled: –
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    Winkelbasis: #16703 - /webshop/
    Winkelwagen: #18448 - /winkelmand/
    Afrekenen: #18444 - /afrekenen/
    Mijn account: #18445 - /mijn-account/
    Algemene voorwaarden: #17629 - /algemene-voorwaarden/ Theme
    
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    Version: 4.22.2
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema
    
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    Overrides: – Admin
    
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    Disabled Features: customize-store
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    settings
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    Daily Cron: ? Next scheduled: 2023-10-18 20:30:36 +02:00
    Options: ?
    Notes: 18
    Onboarding: completed Action Scheduler
    
    Complete: 87
    Oldest: 2023-09-17 19:36:30 +0200
    Newest: 2023-10-18 09:07:13 +0200
    
    Failed: 2
    Oldest: 2023-09-23 16:48:00 +0200
    Newest: 2023-10-18 09:09:00 +0200
    
    Pending: 1
    Oldest: 2023-10-18 21:00:57 +0200
    Newest: 2023-10-18 21:00:57 +0200 Status report information
    
    Generated at: 2023-10-18 09:16:25 +02:00
    `
    Thread Starter signatures

    (@signatures)

    Fatal error log

    2023-10-18T06:43:34+00:00 CRITICAL Uncaught Error: Class “WPF_ActiveCampaign” not found in /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php:446 Stack trace: #0 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php(57): WPF_CRM_Base->init() #1 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/wp-fusion.php(707): WPF_CRM_Base->__construct() #2 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/class-wp-hook.php(310): WP_Fusion->init_crm() #3 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #4 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-settings.php(495): do_action() #6 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-config.php(95): require_once(‘/home/u40457p35…’) #7 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-load.php(50): require_once(‘/home/u40457p35…’) #8 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/u40457p35…’) #9 {main} thrown in /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php op de lijn 446

    Hi @signatures

    When I’m entering Woocommerce on my WordPress dashbord it shows me this error: “There was an error getting your inbox. Please try again”.

    The only thing that I see on my screen is Reload buttom, but that’s not working. WordPress version 6.3.2, WooCommerce version 8.2.1.

    From what I understand, you’re having a bit of trouble with your WooCommerce inbox on your WordPress dashboard. You’re getting a pesky error message that reads, “There was an error getting your inbox. Please try again,” even after repeatedly trying to reload.

    The error logs you’ve shared point toward a possible issue with your WP Fusion plugin. It seems like the system can’t locate a class called “WPF_ActiveCampaign”.

    Here’s what you can do to fix this:

    1. Update your WP Fusion plugin: Plugin developers often release updates to squash bugs and enhance compatibility with WordPress and WooCommerce. So, make sure your WP Fusion plugin is fully updated.
    2. Deactivate and reactivate the WP Fusion plugin: Sometimes, simply deactivating and then reactivating the plugin can resolve the issue. Please go to your WordPress dashboard, navigate to “Plugins“, find WP Fusion, and click “Deactivate“. After it’s deactivated, click “Activate” to reactivate it.
    3. Review your WP Fusion settings: There might be a glitch in your WP Fusion settings. Double-check to make sure everything is set up correctly. You may need to re-enter your ActiveCampaign API details.
    4. Reach out to WP Fusion support: If the problem still persists after trying the above steps, it’s time to contact the experts at WP Fusion. They may be able to suggest a solution specific to their plugin.

    If you’re still stuck after all this, could you please give us a bit more information? It would be useful to know if there were any recent changes or updates to your site before this issue popped up. A screenshot of the error message or any additional error logs would also be super helpful.

    Thanks for your patience as we work through this together. If you have any other questions or need more help, just let us know!

    alanadvs

    (@alanadvs)

    There was an error getting your inbox. Please try again.

    I am having the same issue. Brand new install. Activated a theme Twenty Twenty Four. Now I can’t even setup Jetpack, Cannot connect, Please try again. Jetpack is not connected to my WP account. Can’t get stats.

    Cannot do anything until this is resolved. Every plugin I try now gives me and error. Not a valid JSON request, then the connection error.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @alanadvs ,

    It seems you are experiencing a similar issue to the one mentioned above.

    Since each site setup differs, and in order to align with?forum best practices, please can you?start your own topic?so that we can address your issue(s) separately?

    Thanks!

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