• igorbiz

    (@igorbiz)


    Hi!

    I am user of Ocean WP (free)

    Please, could you help with the following –

    On my SEARCH RESULTS PAGE I do not have a header, nav upper menu, logo etc. as in rest of my site’s pages (e/g/ https://idmarketing.com.ua/)

    Is there any way to fix this ?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Shahin

    (@skalanter)

    Hello @igorbiz,

    I fully examined the issue you have raised on this topic and could not see it on my end. However, it seems it’s a plugin conflict.

    For troubleshooting, please do the following steps and let me know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate the Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: You can try troubleshooting on the staging website/or on a fresh installation.

    Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    I hope it helps,
    Best Regards

    Thread Starter igorbiz

    (@igorbiz)

    Dear Shahin, thank you for the answer

    I deactivated all plugins as you advised

    That is screenshot of my normal header

    https://prnt.sc/7LdzHB_nnsye

    And that is upper part of the search page

    https://prnt.sc/GqF5lvLkt6Af

    I am afraid deactivation of all plugins did not help (I cleaned the cash)…

    Maybe there may be some other solution ?

    Thank you again

    Shahin

    (@skalanter)

    Hello @igorbiz,

    I fully examined the issue you have raised on this topic and was unable to replicate it on my end, and other users have reported no similar issues to this moment.

    We need to know the steps to replicate.
    So please explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.

    On your website, I can see the page header is turned off here: https://postimg.cc/KKT5q2zD. Also, I can see the custom header you’ve set is empty. Did you add any widgets to that custom header(https://docs.oceanwp.org/article/355-how-to-create-a-custom-header)?

    Where and how do you set the header menu on your website? Is it under the page settings or from Customizer?

    For regular pages, you can navigate to your desired page, then at the top and right of the page, click on the “O” icon in the “header” tab, and adjust the header: https://postimg.cc/MvQMpQ1F for only one page, but the search result is not a regular page. So it’s inherited from the general settings(WP Dashboard > Appearance > Customizer > Header > General) unless you use a theme builder tool that affects it(usually, this function is in third-party plugin settings).

    Kindly recheck the general settings and let us know the result.

    I hope it helps.
    Best Regards

    • This reply was modified 1 year ago by Shahin.
    Thread Starter igorbiz

    (@igorbiz)

    Hello, Shahin! Thank you again for your help!

    I did as you said in customization and it worked https://prnt.sc/H59wpj1NokHC

    THANK YOU!!!!! ??

    Shahin

    (@skalanter)

    Hello @igorbiz,

    You’re most welcome, and I’m glad we could help.

    Best Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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