Initiated Checkout Firing Twice

Hi @missannabl

I understand that you’re experiencing a problem with the Facebook for WooCommerce plugin, where the ‘Initiated Checkout’ event is firing twice.

Can you please check if it happens when you switch to a default WordPress theme or Storefront?

Kindly try with a different browser, too, if the issue persists. If not, then please clear your cache.

In the meantime, please share a copy of your site’s System Status Report so that we can better understand your site’s current environment.

• System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Best Regards,

please check

` WordPress Environment

WordPress address (URL): https://www.londonbasincompany.com/wp
Site address (URL): https://www.londonbasincompany.com
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 6.1.1 - There is a newer version of WordPress available (6.3.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: Apache/2.4.57 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 120
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 7.3.0
WC Database Prefix: lbc_
Total Database Size: 85.63MB
Database Data Size: 66.87MB
Database Index Size: 18.76MB
lbc_woocommerce_sessions: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
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acf-field: 37
acf-field-group: 1
attachment: 2102
case-study: 3
nav_menu_item: 47
page: 22
post: 14
press: 63
product: 110
product_variation: 140
revision: 1461
shop_order: 283
shop_order_refund: 6
wp_global_styles: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (33)

Gravity Forms: by Gravity Forms – 2.6.9
Advanced Custom Fields: Image Hotspots Field: by Andrew Rockwell – 0.1
Address Autocomplete: by HighAddons – 1.0.6 (update to version 1.0.7 is available)
Advanced Custom Fields PRO: by WP Engine – 6.0.6
Breeze: by Buttways – 2.0.22
Broken Link Checker: by WPMU DEV – 1.11.21
WC Currency Switcher: by wpexpertsio – 1.6.2
Facebook for WooCommerce: by Facebook – 3.1.2
Fly Dynamic Image Resizer: by Junaid Bhura – 2.0.8
Fullscreen mode B gone: by Jonk @ Follow me Darling – 1.06
Gravity Forms Event Tracking: by Ronald Huereca – 2.4.14
Klaviyo: by Klaviyo
Inc. – 3.0.6

London Basin Company Stock Sync: by Upperdog – 0.1
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.25
Redirection: by John Godley – 5.3.6
Safe SVG: by 10up – 2.0.3
Soil: by Roots – 4.0.4
Upperdog Analytics: by Upperdog – 1.0.4
WC Variations Radio Buttons: by 8manos – 2.0.5
Welcome to the block editor B gone: by Jonk @ Follow me Darling – 1.04
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 7.0.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.19
WooCommerce PayPal Payments: by WooCommerce – 1.9.5 (update to version 2.3.1 is available)
WooCommerce Product Bundles: by WooCommerce – 6.16.0 (update to version 6.22.4 is available)
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.40 (update to version 3.1.6 is available)
WooCommerce: by Automattic – 7.3.0
Yoast SEO: by Team Yoast – 19.14
WP Crontrol: by John Blackbourn & contributors – 1.15.1
WP Mail Logging: by SendLayer – 1.10.5
WP Mail SMTP: by WPForms – 3.7.0
Media Library Categories: by Jeffrey-WP – 2.0.0
WP MiniBar: by Ciaran Gultnieks – 1.0.5 Inactive Plugins (1)

Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.0 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (3)

Bedrock Autoloader: by Roots – 1.0.0
Disallow Indexing: by Roots – 1.0.0
Register Theme Directory: by Roots – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
instock (instock)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT WC Pages

Shop base: #6 - /shop/
Basket: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #26 - /terms-conditions/ Theme

Name: London Basin Company
Version: 1.0
Author URL: https://upperdog.co.uk
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: lbc/woocommerce/archive-product.php
lbc/woocommerce/cart/cart-shipping.php
lbc/woocommerce/checkout/form-billing.php
lbc/woocommerce/checkout/form-checkout.php
lbc/woocommerce/checkout/form-pay.php
lbc/woocommerce/checkout/form-shipping.php
lbc/woocommerce/checkout/payment-method.php
lbc/woocommerce/checkout/payment.php
lbc/woocommerce/checkout/review-order.php
lbc/woocommerce/checkout/terms.php
lbc/woocommerce/checkout/thankyou.php
lbc/woocommerce/content-single-product.php
lbc/woocommerce/emails/customer-new-account.php
lbc/woocommerce/emails/customer-processing-order.php
lbc/woocommerce/emails/customer-reset-password.php
lbc/woocommerce/emails/email-addresses.php
lbc/woocommerce/emails/email-customer-details.php
lbc/woocommerce/emails/email-footer.php
lbc/woocommerce/emails/email-header.php
lbc/woocommerce/emails/email-order-details.php
lbc/woocommerce/emails/email-order-items.php
lbc/woocommerce/emails/email-styles.php
lbc/woocommerce/global/quantity-input.php
lbc/woocommerce/loop/loop-end.php
lbc/woocommerce/loop/loop-start.php
lbc/woocommerce/loop/no-products-found.php
lbc/woocommerce/loop/orderby.php
lbc/woocommerce/myaccount/dashboard.php
lbc/woocommerce/myaccount/form-add-payment-method.php
lbc/woocommerce/myaccount/form-edit-account.php
lbc/woocommerce/myaccount/form-edit-address.php
lbc/woocommerce/myaccount/form-login.php
lbc/woocommerce/myaccount/form-lost-password.php
lbc/woocommerce/myaccount/form-reset-password.php
lbc/woocommerce/myaccount/lost-password-confirmation.php
lbc/woocommerce/myaccount/my-account.php
lbc/woocommerce/myaccount/my-address.php
lbc/woocommerce/myaccount/navigation.php
lbc/woocommerce/myaccount/orders.php
lbc/woocommerce/myaccount/payment-methods.php
lbc/woocommerce/myaccount/view-order.php
lbc/woocommerce/order/order-again.php
lbc/woocommerce/order/order-details-customer.php
lbc/woocommerce/order/order-details-item.php
lbc/woocommerce/order/order-details.php
lbc/woocommerce/single-product/add-to-cart/simple.php
lbc/woocommerce/single-product/add-to-cart/variable.php
lbc/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
lbc/woocommerce/single-product/add-to-cart/variation.php
lbc/woocommerce/single-product.php
lbc/woocommerce/taxonomy-product_cat.php Product Bundles

Database Version: 6.16.0
Loopback Test: ?
Template Overrides: lbc/woocommerce/single-product/add-to-cart/bundle-add-to-cart-wrap.php
lbc/woocommerce/single-product/add-to-cart/bundle-button.php
lbc/woocommerce/single-product/add-to-cart/bundle.php
lbc/woocommerce/single-product/bundled-item-image.php
lbc/woocommerce/single-product/bundled-item-optional.php
lbc/woocommerce/single-product/bundled-item-title.php
lbc/woocommerce/single-product/bundled-product-simple.php
lbc/woocommerce/single-product/bundled-product-variable.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ? Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-10-30 16:02:07 +00:00
Options: ?
Notes: 165
Onboarding: completed Action Scheduler

Complete: 616
Oldest: 2023-10-02 13:28:28 +0100
Newest: 2023-10-30 10:43:30 +0000

Pending: 2
Oldest: 2023-10-30 12:21:32 +0000
Newest: 2023-10-30 13:18:02 +0000 Status report information

Generated at: 2023-10-30 10:48:06 +00:00
`

10-19-2023 @ 09:07:29 – Unable to detect valid feed configuration: No catalog ID

Hello @missannabl!

I see you are experiencing the “Initiated Checkout” event firing twice. Would you have added the pixel to an event tracking or analytics plugin?

Also, have you tried a conflict test? Here’s a guide if you haven’t done so: How to Test for Plugin and Theme Conflicts

Let me know how it goes!