CSV Import Suite stuck for 3 hours merging product variations

  • Resolved michellebeth1

    (@michellebeth1)


    1 year ago

    Hi,

    Our website is managed by a third party so I don’t have access to the login data for the purchased version of Woo Commerce. So I’m asking on here instead.

    I used the CSV Import Suite to import and merge ~800 existing product variation SKU prices. The import page shows that the last item was successfully merged, and I verified this by checking on the live site.

    However, I’m used to the import suite giving me a status message update that it finished and some other info about cleaning up files, etc. It’s been stuck on the animated status bar going on 3 hours, and I’m afraid to close out the tab or edit anything.

    Can anyone give me any advice? Is it safe to close out of the tab? If it’s needed, I’m using Firefox v 119.0 (64-bit).

    Thanks for any advice.

    -Michelle Dean

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter michellebeth1

    (@michellebeth1)

    To anyone else that finds this thread that has a similar issue, my web developer got back to me and said the import suite will pop up an error if it gets ‘stuck’ on processing a line. I finally closed the tab as it was going on 4 hours. I the exported the updated variations and compared that to the file I originally imported, and both were identical.

    So it looks like it just timed out or something after updating everything.

    Mirko P.

    (@rainfallnixfig)

    Hi @michellebeth1

    CSV Import Suite stuck for 3 hours

    Are you using a plugin to import products or the product importer built-in in WooCommerce?

    I’m asking since if you’re using a plugin, the plugin developers are best positioned to check the issue and assist you further.

    Did you try importing products after disabling all plugins and changing to a default theme like Storefront? I’d recommend following this guide for conflict testing.

    I’d also like to understand your configuration properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or via?https://gist.github.com/?and send the link here.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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