Forminator plugin clash with sureMEMBER plugin

Hi @graichura

I hope you are doing well.

I am happy to hear the other issue it is working now.

Could you confirm if the sureMEMBERs has a free plugin version that we can test?

I tried to locate it but couldn’t find any free version.

In case it doesn’t, could you please enable the debug mode https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/ try to replicate the issue, same problem is going to happen, but this time check for a debug.log file inside wp-content, download and upload it to Google drive then share the link here.

Best Regards
Patrick Freitas

Hi Patrick,

I don’t think they have a free version to test, so I have followed your instructions and included a link to the debug.log file here:

https://drive.google.com/file/d/1Yy8Xvo444NMMEiHHbiPPZXYiirJ-ePgE/view?usp=sharing

During the process of testing, I deactivated and activated both Forminator and SureMEMBERS and between each, I also tried to update user profiles.

Let me know if you need anything else.

Best,
Gopesh

Hello @graichura ,

I’ve checked this debug.log and there is a fatal error there but it is coming from the-events-calendar plugin.
Can you try to disable it with SureMEMBERS and Forminator still on and then check if you can replicate the issue?

kind regards,
Kasia

Hi Kasia,

I Deactivated the-events-calendar plugin, cleared the cache and tried to save a change of a user profile in the Users section. The problem is still happening with both Forminator and sureMEMBERS activated. I have included a link to the updated debug.log file and screenshot of onscreen message that appears, when I try to click on the update button in the bottom corner of the page of the update profile page, in the Users section.

Debug (1).log

https://drive.google.com/file/d/1STo-qqN64R2KHsRCmGVfrT1qLJLxe1Fo/view?usp=sharing

Screenshot

https://drive.google.com/file/d/1dpoHNwhbGPtthLgokmljjQyT-VKED8uK/view?usp=sharing

If you need anything else let me know.

Thanks,

Gopesh

Hi @graichura,

Hope this message finds you well.

The logs don’t show the Fatal Error anymore, so the issue was not related to it.

Since the sureMEMBERs plugin performs a conflict and seems to be related to our Forminator plugin, it would be possible for you can provide the plugin installer? so we can test it on our side and if we can replicate the issue, we will escalate it to our devs.

Kindly upload the plugin installer to a Drive service like Google Drive, OneDrive, etc. Please do not share the link here, kindly email us using this template:

Email: [email protected]

Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Download link to file
– Link back to this thread for reference (https://www.ads-software.com/support/topic/forminator-plugin-clash-with-suremember-plugin/)
– Any other relevant URLs/info

To ensure we don’t miss your email, please let us know here once you’ve submitted the form, and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

Best regards,
Laura

Hi Laura,

I have just responded to the email as per your instructions. I have also included a link with access details to the staging site, so your team can debug from there.

If you have any questions or need anything else, let me know.

Many thanks,
Gopesh

Hi Laura,

Hope you’re well.

Just want to check your team have what they need to start debugging if they are able to access the staging site, etc… Please let me know.

Best,
Gopesh

Hi @graichura,

Thanks, we got the information, and we replied to you, could you check your inbox, please? Thanks!

Best regards,
Laura

Yes, just responded – thanks

Hi @graichura,

Thank you so much. We were able to reproduce the issue on our end, so, we escalated this to our Devs team, they will check further and provide more details about this. Since they do work on complex issues, getting a reply from them could take more time than usual. Your patience on this is greatly appreciated.

Keep you posted,
Laura

Hello @graichura ,

Please try this code snippet as mu-plugin

add_filter('option_active_plugins', function ($plugins) {
    global $pagenow;
    if (is_admin() && $pagenow == 'user-edit.php') {
        unset( $plugins[ array_search( 'forminator/forminator.php', $plugins ) ] );
    }
    return $plugins;
});

See how to use mu-plugins https://premium.wpmudev.org/docs/getting-started/download-wpmu-dev-plugins-themes/#installing-mu-plugins

kind regards,
Kasia

Hi Kasia,

Sorry, I’m not quite sure what I need to install and from where, via that link you sent. 

Can you provide a bit more instruction please with regard to the mu-plugin?

Alternatively, I already have a ‘code snippets’ plugin. Can I add the code snippet you have provided using this existing plugin?

Many thanks,

Gopesh

I also notice that there is an mu-plugins folder accessible from public_html/wp-content/mu-plugins… Do I need to save your code snippet provided as a new php file in this folder? If so, please advise what the name should be given to the php file.

Hi @graichura,

Do I need to save your code snippet provided as a new php file in this folder? If

Correct. Just create a PHP file with any unique name, like forminator-plugni-fix.php

Then copy and paste given code inside the PHP File and save the changes and see whether that helps with resolving the issue.

Please do make sure the code inside the mentioned PHP File starts with PHP tags, ie <?php

In short, you can just copy/paste the following inside the php file:

<?php
add_filter('option_active_plugins', function ($plugins) {
    global $pagenow;
    if (is_admin() && $pagenow == 'user-edit.php') {
        unset( $plugins[ array_search( 'forminator/forminator.php', $plugins ) ] );
    }
    return $plugins;
});

Adding the code as a mu-plugin would be much better than adding it inside a code snippets plugin, however, it should work fine even via the mentioned code snippets plugin too.

Best Regards,

Nithin

Hi Nithin,

Thank you for the guidance. We are making some progress. I have followed your instructions on the staging site. For updating other Users it now works.

However, it still does not work when I try to update my own profile as the Administrator.

Here is a link to the debug.log file after having tested with the new snippet code:

https://drive.google.com/file/d/1-igfMrEPrWT7-hyaXMt-he82F1Kmmh-u/view?usp=sharing

Look forward to hearing back.

Best,

Gopesh