• Resolved Bidyut

    (@iambidyut)


    I am having any issue while processing an woocommerce order, while processing with the order on checkout page on my domain marrakech.run, the checkout page doesn’t show any error message, but it is not processing the order either.

    what is the possible fix sow that it displays the error message

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Bidyut

    (@iambidyut)

    Screenshot of the error

    Thread Starter Bidyut

    (@iambidyut)

    Following is the fatal log data:

    2023-04-03T17:10:17+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6680, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:15:13+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6681, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:16:44+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6682, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:18:02+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6683, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:27:06+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6684, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:31:48+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6685, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:39:32+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6686, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:40:42+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6687, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:43:06+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6688, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:45:48+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6689, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T17:54:30+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6690, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:01:52+00:00 CRITICAL Uncaught Error: Call to a member function get_input_type() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class -woocommerce.php:729
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php(699): Gravity_Flow_Woocommerce->add_mapping_to_entry(Array, Object(Automattic\WooCommerce\Admin\Overrides\Order ), Array, Array)
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php(836): Gravity_Flow_Woocommerce->do_mapping(Array, 6691)
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(294): Gravity_Flow_Woocommerce->add_entry(6691)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
    #4 /home/u457923972/domains/marrakech.run/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #5 /home/u457923972/domains/marrakech in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php at line 729
    
    2023-04-03T18:08:28+00:00 CRITICAL Uncaught Error: Call to a member function get_input_type() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class -woocommerce.php:729
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php(699): Gravity_Flow_Woocommerce->add_mapping_to_entry(Array, Object(Automattic\WooCommerce\Admin\Overrides\Order ), Array, Array)
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php(836): Gravity_Flow_Woocommerce->do_mapping(Array, 6692)
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(294): Gravity_Flow_Woocommerce->add_entry(6692)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
    #4 /home/u457923972/domains/marrakech.run/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #5 /home/u457923972/domains/marrakech in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/gravityflowwoocommerce/class-woocommerce.php at line 729
    
    2023-04-03T18:12:25+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' younes@ actionma... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6693, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:23:31+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-invoice.php(139): WC_Email->send(' younes@ actionma... ', 'Your last\xC3\xA8re...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(374): WC_Email_Customer_Invoice->trigger(6660, Obj in /home/u457923972/ domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php at line 35
    
    2023-04-03T18:25:13+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6694, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:27:21+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6695, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:38:11+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6696, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:41:21+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6697, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T18:53:33+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6699, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    2023-04-03T19:03:39+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-invoice.php(139): WC_Email->send(' younes@ actionma... ', 'Your last\xC3\xA8re...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/class-wc-emails.php(374): WC_Email_Customer_Invoice->trigger(6660, Obj in /home/u457923972/ domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php at line 35
    
    2023-04-03T19:15:45+00:00 CRITICAL Uncaught Error: Call to a member function query() on null in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor /pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php:35
    Stack trace:
    #0 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(572): Pelago\Emogrifier\HtmlProcessor\HtmlPruner->removeElementsWithDisplayNone()
    #1 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(652): WC_Email->style_inline('<!DOCTYPE html>. ..')
    #2 /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email-new-order.php(110): WC_Email->send(' contact@ marrake... ', '[Marrakech Run]...', '<!DOCTYPE html>...', 'Content-Type: t...', Array)
    #3 /home/u457923972/domains/marrakech.run/public_html/wp-includes/class-wp-hook.php(292): WC_Email_New_Order->trigger(6700, Object(Automattic\WooCommerce\Admin\Overrides\Order)) in /home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/vendor/pelago/emogrifier/src/Emogrifier/HtmlProcessor/HtmlPruner.php on line 35
    
    Thread Starter Bidyut

    (@iambidyut)

    System Status:

    WordPress environment
    Address (URL) of WordPress:		https://marrakech.run
    Site address (URL):		https://marrakech.run
    WooCommerce version:		5.5.4
    WooCommerce REST API package:		5.5.4/home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/includes
    WooCommerce Blocks Package:		5.3.3/home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
    Action Planner Package:		3.4.0/home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler
    WooCommerce Admin package:		2.4.5/home/u457923972/domains/marrakech.run/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Recordable logs folder:		 /home/u457923972/domains/marrakech.run/public_html/wp-content/uploads/wc-logs/
    Version of WordPress:		
    WordPress Multisite:		–
    WordPress memory limit:		2 GB
    WordPress debug mode:		
    WordPress cron:		
    Language:		en_GB
    External object cache:		–
    Server environment
    Server info:		LiteSpeed
    PHP version:		7.4.33
    Max PHP Post Weight:		1 GB
    PHP execution limit:		300
    PHP Max Input Vars:		5000
    Version of cURL:		7.84.0, OpenSSL/1.1.1p
    SUHOSIN installed:		–
    MySQL version:		5.5.5-10.5.12-MariaDB-cll-lve
    Maximum upload size:		1 GB
    The default time zone is UTC:		
    fsockopen/cURL:		
    SoapClient:		
    DOMDocument:		
    GZip:		
    Multi-byte strings:		
    Remote post:		
    Remote get:		
    Database
    WooCommerce Database Version:		5.5.4
    Database prefix	 	wp_
    Total database size	 	59.85MB
    Database size	 	52.20MB
    Index size	 	7.65MB

    Hi @iambidyut

    Thanks for reaching out!

    I understand that the checkout page doesn’t show any error message, but it is not processing the order either on your site, correct?

    Firstly, I commend you for sharing all the relative information for us to investigate your issue further. These are helpful and prevents us from asking it back and forth.

    I will be starting with the System Status Report first though this is incomplete:

    WooCommerce version:		5.5.4
    WooCommerce Database Version:		5.5.4

    You are using a very outdated version of WooCommerce, we are already using 7.5.1. Please update WooCommerce by following the steps here.

    As for the error logs, these are pointing to third-party plugins present on your site, however, I can pinpoint which one since the System Status Report is incomplete.

    Now, if after updating the WooCommerce version, the issue still persists, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share the complete System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the new fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Checkout page giving 500 error with ?wc-ajax=checkout string’ is closed to new replies.