• Resolved Kokiri

    (@kokiri)


    I updated my site to the latest Jetpack version today. Since then, I cannot get back in my site. It produces a white WordPress Critical Error page stating:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

Viewing 3 replies - 1 through 3 (of 3 total)
  • matthew974

    (@matthew974)

    Same, I disabled woo commerce and I don’t have this error anymore. Someone is working on that ?
    I contacted the woocommerce support and they told me that they installed all the latest versions and that it’s working.
    For information if I have woocommerce activated, jetpack has some issue to reconnect. And if it’s not activated everything seems good.

    Thread Starter Kokiri

    (@kokiri)

    @matthew974

    I had to deactivate, delete and re-install and it worked by miracle for me I hope the same happens for you. Good luck! Haven’t heard of any updates thus far.

    matthew974

    (@matthew974)

    Dunno if it was because I switched jetpack account (I picked the wrong one at the beginning), even uninstall remove did not help.
    I then started removing all jetpack by hand from the database (transient info) it fixed some pages but broke others because I went overeboard. This is a very bad design to have a software that leaves leftovers in the database after an uninstall.
    Other issue I had on the same host is that I had 500, I fixed it by setting PHP and WP memory to 8G and 1G. The error where like woocommerce cannot include blabla. This happened out of nowhere and even using an old stable backup didn’t help (hence the memory tweaks in the php.ini and wp-config).
    So to sum it up don’t use jetpack (or pick the right account out of the gate) otherwise some hooks or cron or whatever will mess with the website.
    And be careful of the hosting configuration.
    Fingers crossed it will be smooth journey now.

Viewing 3 replies - 1 through 3 (of 3 total)
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