New update broke functionality for me

I have a similar issue. Docs created by the previous version aren’t visible after upgrading to a new version.

Hi @bguerrero12, @ctomczyk,

Thanks for your query. We have introduced the new UI to our weDocs plugin. That is why the plugin will need a database update.

Please update your database. You will see a popup window as shown in this screenshot. Just run the updater. You will find the available docs again.
Thank you.

Hi @anowerhossain16,

Yes, I updated the database when I saw the new update, but the issue persists unfortunately.

Hi @bguerrero12,

The database update should fix the issue as other users got fixed immediately after running the database updater.

There might be some other issue like the browser/server caching issue that is still showing the previous data. Please try clearing the browser cache with a different browser. If possible change the device and try again.

If the issue exists after following the above guidance, please directly contact our technical support here. Our tech support will take care of the issue.

Thank you and have a nice day.

hi

I’m having trouble editing and creating a new document. When I try to edit I get the message “You tried to edit an item that does not exist. Maybe it was deleted?” However, I didn’t delete my document, the curious thing is that when I click on “View on Web” my document opens for viewing.

I have already updated the database as suggested in previous posts, but the problem persists. I tried to contact support twice and did not receive a response, I sincerely ask you to help me with this problem. Thank you in advance for your attention.

version PHP 8.1
wordpress version 6.4.1

Hi @bguerrero12,

I hope you are having a great day. I would like to inform you that we did fix the doc disappearing issue on previous releases. I hope that you are using weDocs without any issues now.

If the solution addresses your issue, we’d greatly appreciate it if you could consider updating your review. Your feedback inspires our team to continually enhance and deliver an even better experience. Also, if you have any queries or facing issues just let us know. We are always here to help.

I am looking forward to hearing from you.
Thank you.