undefined is not an object ( evaluating ky.post)

Also shows up in Chrome as:

Cannot read properties of undefined (reading ‘post’)

Overall, this error shows up when trying to purchase tickets. Customers cannot purchase tickets at this time.

Update:

Disabled all litespeed caching, error still persists.

Error is claimed to be fixed in Tickets Addon 5.3.1 update, still happening at latest version for me.

Reference to documentation from Events Ticket website:

? Stripe checkout problems with Tickets Commerce.

Status: Fixed in Event Tickets 5.3.1

Description:

For some users, it is not possible to complete checkout while trying to sell tickets via Tickets Commerce. They see JavaScript errors in their console and possibly the following errors when they are trying to pay:

• “Cannot read properties of undefined (reading ‘post’)”

Workaround:

Update to Event Tickets 5.3.1

Affected Products:

Event Tickets

Internal Ref.:

ET-1447

Update:

– Tried all PHP versions down to 7.2 – none fixed the issue.
– Added an older fix provided for this same issue by Juan, it did not change anything. Reference: https://gist.github.com/juanfra/de2714d3bc6522a46226598fa0e182c2

Added note:

This all worked absolutely fine when I first switched over to Stripe for at least a couple days.

Then there was some sort of I/O spike yesterday and a fault within my hosting instance as shown via cPanel. Since then, it seems this error is showing persistently. No idea if it’s connected.

Thanks to Gladys, the issue is now fixed for now after I reverted to an older WordPress version – version 6.1.

I hope that this issue is resolved for WordPress 6.4 in the future.

Hi @increaseweb604

Thank you for letting us know that the issue has been resolved.

If you have any more questions, feel free to reach out.

We would greatly appreciate it if you could take a moment to leave a review → https://www.ads-software.com/support/plugin/event-tickets/reviews/.

Your feedback helps us improve our services and assist other users who might encounter similar issues.

We’re here to help if you need us in the future.

Hi @increaseweb604

I wanted to let you know that we have created an internal ticket to address the issue you reported, and we have included your case in it.

Unfortunately, we don’t have a timeframe for when it will be resolved, but we’ll keep you updated as soon as we fix the issue.

Internal Bug Ticket Reference: GTRIA-1112

Feel free to reach us if you have any more questions or concerns.

Hi there,

I apologize for the late update. We already released a new version of our plugin that will resolve the issue that you reported. Please update your plugins and see if the issues persist on your side.

As always, please test it first on a staging site before applying it to your live site to avoid unnecessary downtime.

Let me know how it goes.

Hi there,

It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.