editor has encountered an unexpected error

Hi @flipflopsandfly! Have you tried testing this with only the theme active, without any plugins? You can do this by using the health check plugin.

If you can install plugins, install and activate Health Check. It will add some additional feature under create a new menu position Tools > Site Health.

On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.

There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

Thanks properlypurple for your ideas. Yes we did try de-activating all plug-ins and working on theme only, but this did not help.

We also tried an alternative WP theme, again without plug-ins and this did not work either.

Our site should still not be active yet but notice it is, something to correct.

We will try as you suggest with healthcheck plug-in. We do note that console log has various faults that might be related to cookies and content blocking using Mozilla Firefox. Something else to check.

The theme edit/customise function appears to work ok using an Apple computer.

Thanks again.

Are you able to share more about this @flipflopsandfly?

the message “editor has encountered an unexpected error” appears.

Where do you see that message? Are you able to share any messages from the brower console? Does it produce the same error in Chrome or Safari, or if you disable content blockers?