Shut down my site and left it

  • thewalkerfamilyhomestead

    (@thewalkerfamilyhomestead)


    1 year ago

    I had been using this plug-in on my e commerce site for a few months and my customers really enjoyed it. After an update, it caused a critical error on my site and shut it down. After determining this feature was the cause, i deactivated it and contacted support.

    They told me to create a staging site and grant them access to debug the feature. After doing this, they continued to ask for it 3 more times until they realized that it had been granted. Overnight, they did not access the staging site but the live site, reactivated the plug-in causing another critical error to my site and then left it alone. My site completely crashed because of this and I lost sales.

    When confronted they told me that it was my fault for not creating the staging site (which i did and had already sent them).

    If i could give 0 stars, I would.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

     We are deeply sorry to hear about the recent issue you encountered.

    In relation to your feedback, we requested access to a staging site to address the problem you reported. Please be assured that this process should not have affected the functionality of your live site. The purpose of accessing the staging site was to fix the issue without causing any disruptions to your live site.

    We kindly request you to get in touch with us so that our team can promptly investigate and resolve the problem.

    Best Regards

    Yes it is happening to me too! Did you find an alternative Points and Rewards Plugin?

    I purchased the Points and Rewards Pro Plugin and the account page they created for me links to nowhere. I asked them for their help and they asked me to contact WooCommerce. WooCommerce mentioned it is not their plugin and you need to revert back to them. Dealt with 5 different people who take no responsibility or seek to understand or make any initiative to want to fix my issue. Now i have spent $99 USD and their plugin is broken. So disappointed that their support team was pretty much useless.

Viewing 2 replies - 1 through 2 (of 2 total)
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