No thumbnails

  • Resolved wpguy2098

    (@wpguy2098)


    12 months ago

    I can’t get the thumbnail generation to work. I’m using Kinsta as my host, I have ImageMagick, Node, and Ghostscript installed, but it keeps giving me “→ GhostScript is Not Installed. PDF thumbnails cannot be created.”

    I tried it on two servers. the first server, I didn’t have Node and Ghostscript installed before I installed the plugin, and it gives that message as well as the PDF Thumbnails and Video Thumbnail checkboxes are empty and grayed out.

    My second server, the checkboxes are checked – but still sort of grayed out – and it still has the message “→ GhostScript is Not Installed. PDF thumbnails cannot be created.”

    I plan on buying the premium version of the plugin asap, so I’d appreciate if you can help me figure this out.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mitchell Bennis

    (@eemitch)

    Hi,

    Most likely the issue is that your host is blocking the PHP shell_exec() function, which is how PHP interacts with FFmpeg and GhostScript.

    Mitch

    Thread Starter wpguy2098

    (@wpguy2098)

    Thank you. I just contacted Kinsta support and they said “Unfortunately, that function is disabled and we cannot enable it for security reasons.”

    I really like your script and was hoping to use it. Do you know of any other work around? I can pay for the pro version if that helps.

    Plugin Author Mitchell Bennis

    (@eemitch)

    Unfortunately, there is not a work around. These are command line applications, so you need access to that.

    Thread Starter wpguy2098

    (@wpguy2098)

    Ok. Thanks.

    Thread Starter wpguy2098

    (@wpguy2098)

    I see that WordPress automatically creates thumbs when I upload PDFs on the backend media area. Is there anyway you can modify your script to use that tech?

Viewing 5 replies - 1 through 5 (of 5 total)
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