Locked files

Hello team

I am new with Download Monitor and I just bought recently the DLM from your website. In the free version everything worked fine and on my customer’s website I get an error: ACCESS DENIED.
I already had problems to upload the *.zip files but with the Search Data-button I could add them.
in the dashboard of DLM I see that the files are locked. see my print screen:
https://www.dropbox.com/scl/fi/rcopgj6brkzjciau1xb9u/bi-fabrik_locked_files_27112023.png?rlkey=kmcahm69dhqlrtw6xxy4qs9fs&dl=0

Could you please give me a hint how to solve this problem?

Thank you so much for your help in advance. It will be greatly appreciated.
Kind regards,
Brigitte

The page I need help with: [log in to see the link]