Show Certificates Not working

  • amein

    (@amein)


    12 months ago

    We have recently come across an issue with the Show Certificates module. which is not displaying the certificates at all.

    The plugin also prevents us from editing the page in BeaverBuilder.
    When we disable the whole plugin we can edit again. However as soon as we reenable the plugin, the certificates will not display and we can no longer edit. Other modules appear to work correctly though such as Breadcrumbs

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @amein ,

    We’re really sorry about the delay here.

    We don’t currently have a copy of Beaver Builder or a way to test the scenario you describe.

    Can you right-click the page when the editor is broken, choose Inspect, then let us know what you see in the browser Console tab?

    It would also help if you could send us a copy of the system report from LearnDash LMS > Settings > Support, but remove any sensitive information (like a site URL).

    Thanks

    Thread Starter amein

    (@amein)

    See attached Learndash report as requested

    

LEARNDASH SETTINGS
    Learndash Version 4.10.1: November 16, 2023 12:21 pm
    4.9.1: October 12, 2023 9:06 am
    4.8.0.1: September 14, 2023 9:26 am
    4.7.0.2: July 13, 2023 8:24 am
    4.7.0.1: June 30, 2023 9:09 am
    LearnDash License Valid Yes (last check: December 6, 2023 4:18 pm)
    DB Version 2.5
    Data Upgrade Courses 2.5 (November 14, 2017 6:56 am)
    Data Upgrade Quizzes 2.5 (November 14, 2017 6:56 am)
    Data ProQuiz Questions 2.5 (May 29, 2019 1:40 pm)
    Data Course Access Lists Convert
    Courses Count All (210) | Published (195) | Draft (5) | Private (8) | trash (2)
    Lessons Count All (438) | Published (270) | Draft (103) | Pending Review (53) | Private (12)
    Topics Count All (466) | Published (363) | Draft (94) | Private (9)
    Quizzes Count All (198) | Published (198)
    Groups Count 0
    Assignments Count 0
    Essays Count 0
    Active LD Theme Legacy

Admin User Settings
    Courses Auto-enroll Yes
    Bypass Course limits Yes
    Include in Reports No

Group Leader User Settings
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    Bypass Course limits No
    Manage Groups No
    Manage Courses No
    Manage Users No

Builders
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    Shared Course Steps No
    Quiz Builder Interface Yes
    Quiz Shared Questions No

Permalinks
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    Lessons Permalink slug /modules
    Topics Permalink slug /topic
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    Courses Tag /course-tag
    Lesson Category base /lesson-category
    Lessons Tag /lesson-tag
    Topics Category base /topic-category
    Topics Tag /topic-tag

Upload Directories
    Assignment Upload Dir wp-content/uploads/assignments
    Essay Upload Dir wp-content/uploads/essays

Defines
    LEARNDASH_LMS_PLUGIN_DIR wp-content/plugins/sfwd-lms/
    LEARNDASH_LMS_PLUGIN_URL //xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/wp-content/plugins/sfwd-lms/
    LEARNDASH_DEBUG
    LEARNDASH_SCRIPT_DEBUG
    LEARNDASH_SCRIPT_VERSION_TOKEN 4.10.1
    LEARNDASH_GUTENBERG 1
    LEARNDASH_TRANSLATIONS 1
    LEARNDASH_DEFAULT_THEME ld30
    LEARNDASH_LEGACY_THEME legacy
    LEARNDASH_ADMIN_CAPABILITY_CHECK manage_options
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    LEARNDASH_BUILDER_DEBUG
    LEARNDASH_DEFAULT_COURSE_PRICE_TYPE free
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    LEARNDASH_DEFAULT_GROUP_ORDERBY date
    LEARNDASH_GROUP_ENROLLED_COURSE_FROM_USER_REGISTRATION1
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    LEARNDASH_UPDATES_ENABLED
    LEARNDASH_LESSON_VIDEO 1
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    LEARNDASH_LMS_DEFAULT_WIDGET_PER_PAGE 20
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    LEARNDASH_TRANSIENTS_DISABLED 1
    LEARNDASH_USE_WP_SAFE_REDIRECT 1
    LEARNDASH_HTTP_REMOTE_GET_TIMEOUT 15
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    LEARNDASH_REPO_ERROR_THRESHOLD_COUNT
    LEARNDASH_REPO_ERROR_THRESHOLD_TIME
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    LEARNDASH_DISABLE_TEMPLATE_CONTENT_OUTSIDE_LOOP 1
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    LEARNDASH_SETTINGS_METABOXES_LEGACY 1
    LEARNDASH_SETTINGS_METABOXES_LEGACY_QUIZ
    LEARNDASH_SETTINGS_HEADER_PANEL 1
    LEARNDASH_SHOW_MARK_INCOMPLETE

Translations
    Translation Files learndash - wp-content/plugins/sfwd-lms/languages/learndash-en_US.mo November 27, 2023 8:04 pm

SERVER SETTINGS
    PHP Version 8.0.28
    PHP OS Linux
    PHP OS Family Linux
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    curl Yes
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    Libz Version: 1.2.11
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    mbstring Yes

WORDPRESS SETTINGS
    WordPress Version 6.4.1
    WordPress Home URL https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    WordPress Site URL https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Is Multisite No
    Site Language en_US
    Using Permalinks Yes
    Object Cache No
    DISABLE_WP_CRON
    WP_DEBUG
    WP_DEBUG_DISPLAY 1
    SCRIPT_DEBUG
    WP_DEBUG_LOG
    WP_PLUGIN_DIR wp-content/plugins
    WP_AUTO_UPDATE_CORE
    WP_MAX_MEMORY_LIMIT 256M
    WP_MEMORY_LIMIT 128M
    DB_CHARSET utf8mb4
    DB_COLLATE

TEMPLATES
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    learndash_course_visitor_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_course_visitor_message.php
    learndash_group_message.php wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_group_message.php
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    learndash_template_script.js wp-content/plugins/sfwd-lms/themes/legacy/templates/learndash_template_script.min.js
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    quiz_result_categories_email.php wp-content/plugins/sfwd-lms/themes/legacy/templates/quiz_result_categories_email.php
    topic.php wp-content/plugins/sfwd-lms/themes/legacy/templates/topic.php
    user_groups_shortcode.php wp-content/plugins/sfwd-lms/themes/legacy/templates/user_groups_shortcode.php

DATABASE TABLES
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    wpsg_learndash_user_activity_meta Yes - rows(1369245) InnoDB utf8mb4_unicode_520_ci
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    wpsg_wp_pro_quiz_master Yes - rows(196) InnoDB utf8mb3_general_ci
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    wpsg_wp_pro_quiz_question Yes - rows(253) InnoDB utf8mb3_general_ci
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WORDPRESS ACTIVE THEME
    Boss. Child Theme Version: 2.3.1 Path: https://www.buddyboss.com/child-themes/

WORDPRESS ACTIVE PLUGINS
    Beaver Builder Plugin (Pro Version) Version: 2.7.3.2 Path: https://www.wpbeaverbuilder.com/?utm_medium=bb&utm_source=plugins-admin-page&utm_campaign=plugins-admin-uri
    Boss for LearnDash Version: 1.3.6 Path: https://www.buddyboss.com/product/social-learner-learndash/
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    BuddyPress for LearnDash Version: 1.3.0 Path: https://buddyboss.com/product/buddypress-learndash/
    Catch IDs Version: 2.7 Path: https://catchplugins.com/plugins/catch-ids/
    Display Certificates Version: 1.0 Path: https://your-plugin-website.com
    Favorites Version: 2.3.3 Path: https://favoriteposts.com
    Fusebox Player Version: 2.12.0 Update available: 2.13.7 (X) Path: https://support.fusebox.fm
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    Heartbeat Control by WP Rocket Version: 2.0.1 Path: https://www.ads-software.com/plugins/heartbeat-control/
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    LearnDash LMS Version: 4.10.1 Path: https://www.learndash.com
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    SearchWP Customizations Version: Path:
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    WP File Manager Version: 7.2.1 Path: https://www.ads-software.com/plugins/wp-file-manager

    • This reply was modified 11 months, 3 weeks ago by amein.
    Thread Starter amein

    (@amein)

    images showing Console messages shown

    Certificate module enabled: https://www.screenpresso.com/=iFXkf
    Certificate Module disabled: https://www.screenpresso.com/=Vbm2g

    • This reply was modified 11 months, 3 weeks ago by amein.
    Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @amein ,

    We were able to test against Beaver Builder and everything works as expected in our test environment.

    We noticed, however, that you have some plugins that could potentially conflict with what we’re doing. One is “Display Certificates”; it stood out because it sounds like it might have similar functions. We also wondered about the Ultimate Addons plugin.

    Perhaps you could try with those disabled temporarily, perhaps in a Staging environment, and also check the site error log to see if anything is reported there. While initially this sounded like a front end issue with JS, it seems more likely that an error is happening on the PHP side and that it may be explained in the logs. (If disabling those 2 plugins temporarily didn’t help, maybe you could try disabling everything except Beaver Builder, LearnDash and our plugin temporarily to see if it is tied to Beaver Builder.)

    Thanks!

    Thread Starter amein

    (@amein)

    Thanks for the response.

    With only Learndash, BeaverBuilder and Uncanny plugins enabled. the error still persists.

    The logs show this error if it helps.
    2023/12/07 22:52:45 [error] 6400#6400: *669 FastCGI sent in stderr: “PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 274432 bytes) in /www/xxxxxxxxxxxxx_558/public/wp-includes/class-wpdb.php on line 2320” while reading upstream, client: 80.229.15.5, server: xxxxxxxxxxxxxxxxxxx.kinsta.cloud, request: “GET /my-cpd-certificates/ HTTP/2.0”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-studentcounsellingtutor.sock:”, host: “staging-studentcounsellingtutor.kinsta.cloud:16172”, referrer: “https://xxxxxxxxxxxxxxxx.kinsta.cloud/”

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @amein ,

    Thanks for confirming. It sounds like the issue isn’t related to the plugin directly, but that with the builder and other plugins, your edit page is running out of memory. The easiest solution would be to try increasing available memory, as that would at least help you to confirm that it works if more memory is available.

    Is that something you could test?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Show Certificates Not working’ is closed to new replies.