Hello @philippaclare,
Blocksy 2.0 is a major update that has a lot of things changed in it’s core.
From our observations the update went fine on the majority of all users but it’s expected that some things could break on some certain setups.
And this could happen because of a lot of factors, beginning with the custom code you have, compatibility with your plugins and even your server configurations and resources.
You mentioned that “some parts did not work or disappeared” – we also noticed this on some setups, and this was caused because of the update mechanism, something went wrong on some setups and not all files where copied with success, but this is not our fault. This could happen only because of the WordPress repository downtime or even a user setup.
But no need to worry, we are here to help.
We know that there are still some issues in the new update but we are working around the clock with all users and we try to fix all issues as soon as possible.
You mentioned that “support requests go unanswered” – I’m sorry but we don’t see from you any tickets or support threads opened here on www.ads-software.com or in our internal support system and even on our email address.
We asked you so many times to submit a support ticket so we could help you – why you don’t want to collaborate?
We offer support only through two channels:
For pro user – https://creativethemes.com/blocksy/support/
For free users – https://www.ads-software.com/support/theme/blocksy/
We are hoping that you will be open to cooperate.
Have a good day.
