WooCommerce 2FA Issue with Kadence Theme Popup

  • JKP

    (@jacekpoleszak)


    11 months, 3 weeks ago

    Hello,

    I’m experiencing an issue with the WooCommerce ‘My Account’ page login, which is generated by the default [woocommerce_my_account] shortcode. When attempting to log in, I am presented with a popup (generated by the Kadence theme) which fails to show any options or redirect me to a page where I could enter my 2FA code.

    Could you please advise if integration with the default WooCommerce ‘My Account’ page for login/registration is something that is being worked on? Or should I consider alternative methods for this integration?

    Thank you for your assistance.

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  • Thread Starter JKP

    (@jacekpoleszak)

    Perhaps I got that wrong. It is all on the WooCommerce My Account page. The prompt for entering the 2FA code appears as a modal from the Kadence Shop Kit, but the next step, where I should enter my 2FA code, is not showing at all.

    The login section on my ‘My Account’ page does not display the next step where I should enter my 2FA code. How can this be fixed? My site is using the Kadence theme with the Kadence Shop Kit, which handles error notifications in a modal form and displays them at the bottom of my site. They are there, but the form doesn’t proceed to the next step, so I can’t enter my 2FA code at all. I hope that’s clearer to understand and demonstrates that this is a WooCommerce ‘My Account’ page login issue rather than a significant Kadence theme conflict.

    The photo above shows what’s happening on my site (which is in Polish). I enter my login and password, and I receive an error notification in the bottom-left corner, and the login password resets itself. No 2FA input field is ever shown. It’s stuck on logging in and never goes beyond this point. It tells me to enter a 2FA code, but there is nowhere I can enter it.

    What I believe is not happening is that a div element with the .wfls-prompt-overlay class is not activating for some reason; I am not sure why. Please have a look and guide me, or I can provide you with access to investigate further.

    • This reply was modified 11 months, 3 weeks ago by JKP.
    • This reply was modified 11 months, 3 weeks ago by JKP.
    • This reply was modified 11 months, 3 weeks ago by JKP.
Viewing 1 replies (of 1 total)
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