• Resolved andrew911

    (@andrew911)


    Hello, I am using the Elementor Header and Footer Builder plugin. I have created a custom header and a custom footer, both are set to display on the entire website. The header shows up, however the footer does not. It used to show up, but now it does not for some reason. Please help!

    I am using the Hello Elementor theme.

    • This topic was modified 11 months, 4 weeks ago by andrew911.
    • This topic was modified 11 months, 4 weeks ago by andrew911.
Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @andrew911,

    Are you using the latest version of this plugin?

    Please save the custom Footer you created using this plugin as a template and share it here. I will try to import it and replicate this on my dev site.

    Kind regards,
    Herman ??

    Thread Starter andrew911

    (@andrew911)

    Hello Herman, @bsfherman

    I am using Elementor Header & Footer Builder version 1.6.21

    Elementor version 3.18.2

    Elementor Pro version 3.18.1

    Before updating these plugins, I had no issue getting the footer to show. It seemed that after I updated the plugins, I no longer get the footer to show. I can have my header show, and both are set with the same “entire website” setting.

    I have the .json file downloaded with the footer template. How do I share that with you?

    • This reply was modified 11 months, 3 weeks ago by andrew911.
    Thread Starter andrew911

    (@andrew911)

    @bsfherman

    Additionally, I have another website using different versions of these plugins and the footer shows just fine.

    Elementor Head & Footer Builder – Version 1.6.17

    Elementor – Version 3.17.3

    Elementor Pro – 3.17.1

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @andrew911,

    We recently released v1.6.22. Please update the plugin and see if it fixes the issue.

    As regard sharing the Footer template (the .json) file, you can upload it to your Google Drive or another service, then share the link to the uploaded file here.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Hi, I have the same issue like @andrew911. The Problems came when I updated version 1.6.21 to 1.6.22. I uploaded a backup which still had version 1.6.21 and diactivated automatically updates for the plugin. That was my solution for now.

    For my latest project which I started toady the Issue ist still present with the latest version 1.6.22.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi guys,

    I am trying to replicate this on my dev site, however, I am unable to replicate it. Both the custom Header and Footer created using this plugin are showing up. Refer to this video, please.

    Do I miss something in the video above?

    Kind regards,
    Herman ??

    I have just the same settings like you. I dont know, maybe it is the template that I am using which is having a bug.

    https://elements.envato.com/de/voiz-music-management-agency-elementor-template-ki-DXJN88R

    Or maybe it is because I dont have Elementor pro?

    I noticed one more thing. Header and Footer wont show up under the “edit with elementor” in the Admin-Bar. Normally you can access header and footer from there but both are missing

    Thread Starter andrew911

    (@andrew911)

    @bsfherman

    What versions of the plugins are you using in that video?

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @makaveli03,

    This plugin doesn’t require Elementor Pro and will work with only Elementor Free.

    @andrew911, I am using the latest current version, v1.6.22.

    If you guys would like us to check further, please consider reaching out us from here. And @andrew911, once you submit a ticket, please mark this thread as Resolved.

    Kind regards,
    Herman ??

    Thread Starter andrew911

    (@andrew911)

    what version of elementor are you using? @bsfherman

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @andrew911,

    The Elementor was also the latest version.

    Kind regards,
    Herman ??

    Good day! i am having the same issues… the footers disappeared in most of my sites. others appear and some no longer appear. the headers are fine. but footers. no.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @hirayanavarro,

    As per the forum guidelines, please start your own thread.

    Or as I mentioned above, if you like you can reach out to us, so we can take a look closer.

    Kind regards,
    Herman ??

    Thread Starter andrew911

    (@andrew911)

    @bsfherman

    Thank you for your replies. I have updated the plugins, and I am still experiencing the issue of not having the footer show. I have submitted a support ticket per your direction.

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘Footer Not Showing, But Header Does’ is closed to new replies.