Stripe credit card field not showing or disappearing on mobile

Hi @leezl0l,

For some reason the option to pay with card on Stripe disappears when the page viewport is 921px or less. Anyone trying to buy anything on mobile can’t, any ideas what could be causing this?

From what I understand, you’re experiencing an issue where the Stripe credit card payment field is not appearing on mobile devices when the page viewport is 921px or less. I can see how this could be a concern for you and I’m here to help.

I’ve personally looked into this issue for you and conducted tests on our end using the latest versions of WordPress, WooCommerce, Stripe, and our free Storefront theme, without any other plugins enabled. However, I was unable to replicate the problem, which suggests that the issue may be unique to your setup.

Here’s an image for your reference:

Image Link: https://snipboard.io/kjJ6Fh.jpg

Here are a few steps you can take to troubleshoot this issue:

1. Update All Plugins and Themes: Ensure all your plugins and themes are up-to-date. An outdated plugin or theme could be causing the issue.
2. Plugin Conflict: Disable all other plugins except WooCommerce and Stripe to see if the issue persists. If it’s resolved, enable the plugins one by one to identify the conflicting plugins.
3. Theme Conflict: Try switching to a default WordPress theme like Twenty Twenty-One to see if the issue is theme-related. Here’s a handy guide on testing for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.