Products does not complete status with different vendors

  • Resolved likemoon

    (@likemoon)


    1 year, 3 months ago

    Hello I have Dokan on my website. my digital products and my physical product have separate vendors.

    When digital and physical products are ordered at the same time, only the status of physical one from the vendor becomes “completed”. The status of digital product keeps being “in process”.

    What should I do?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Md Fayeakuzzaman

    (@fayeakuzzaman)

    Hello @likemoon,

    Please share the payment gateway information I would appreciate it if you could provide details about the payment gateway your customer uses for completing transactions. This information would be beneficial to share more accurate insights about the transaction.

    Thanks!

    Thread Starter likemoon

    (@likemoon)

    Hello,

    My payment gateway is Saman Payment Gateway, an Iranian payment gateway.

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @likemoon

    By default, WooCommerce does not automatically mark orders as “completed” unless configured to do so. If you have a custom solution or a third-party plugin managing the order status, we recommend reaching out to the respective plugin’s support or the developer who implemented the custom solution.

    We appreciate your understanding and patience.

    Thanks!

    Thread Starter likemoon

    (@likemoon)

    Hi,

    No, digital and downloadable products automatically mark as “completed” in woocommerce by default after payment without any third-party plugin!

    • This reply was modified 1 year, 2 months ago by likemoon.
    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @likemoon

    Thank you for highlighting the concern regarding digital and downloadable products being automatically marked as “completed” in WooCommerce without the use of any third-party plugins.

    We acknowledge this issue and will conduct a thorough investigation to reproduce and understand the root cause. If the issue is confirmed, we will communicate it to the relevant team to explore possible solutions for future releases of the Dokan Lite plugin.

    We appreciate your understanding and cooperation in bringing this matter to our attention.

    Thanks!

    Thread Starter likemoon

    (@likemoon)

    Ok, thank you very much, I will wait until this issue will be resolved.

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @likemoon

    Thank you for your patience and understanding.

    However, you can submit the issue directly to this link – https://github.com/getdokan/dokan/issues/new/choose so that the issue gets more attention from the concerned team.

    To keep you informed about the progress and resolution of this issue, you can track the changelog through the following link: https://github.com/getdokan/dokan/releases

    Your cooperation is greatly appreciated, and we consider this matter resolved. Should you face any future challenges or have additional queries, feel free to create a new topic.

    Thanks again for your understanding!

Viewing 7 replies - 1 through 7 (of 7 total)
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