Hi there, Thank you for reaching out to us, and we apologize for the delayed response. There are a few common issues that can cause the problem you’re experiencing.
- Please ensure you check the feed using the RSS Validator. If it:
a) doesn’t validate OR
b) validates but has HTML issues listed in the warnings section,
the Publisher Center won’t be able to process it. These issues must be addressed before it will work. With this problem, the ‘preview pane’ will function, but the articles won’t appear on the publicly facing Publication.
- Verify the feed using PubSubHubBub’s “diagnostic” section. If the diagnostic info reveals that the last successful fetch is not current, examine the ‘last fetch error.’ If it’s something like a 403 error, it likely indicates that your hosting company is blocking Google’s Feedfetcher bot in their firewall. This is a common issue as many hosting companies may not be familiar with Feedfetcher and mistake it for a spam bot. In such cases, contact your hosting company and request them to whitelist Feedfetcher. Provide them with this link for more information: https://developers.google.com/search/docs/crawling-indexing/feedfetcher
- For Google News to feature the article on the public Publication page, it needs to be crawled and publicly indexed by regular Google search. To check this, take the article’s URL, prepend the search operator “site:” to it, and conduct a search. If the article is not found, it indicates that it has not been included in the public index yet. In such instances, the ‘preview pane’ may display the article, but it won’t appear on the publicly facing Publication page.
We hope this helps you track down the issue and fix it. If you still have any issues or concerns, please let us know.
