Black Bars appear instead of text in PDF

  • Resolved toianwporg

    (@toianwporg)


    11 months, 3 weeks ago

    Hi Guys,

    New issue just appeared for us using your plugin to publish PDF articles – in the browser we can view the PDF directly, and old PDF’s still work OK however the new PDF’s are appearing with the text blacked out when viewed via Embed PDF plugin both in the Elementor editor and via the post directly. Please point us in the direction to look – is it a bug or and issue with PDF encoding?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amit Paul

    (@paulamit)

    Hi @toianwporg,

    Thanks for reaching out to us. Really sorry to hear about that you’re experiencing issue with embedding PDF.

    Could you please share with the actual page link where you have embedded the PDF? So that we can check and find out the actual reason behind the issue.

    Thank you for your patience!

    Plugin Support Amit Paul

    (@paulamit)

    Hello @toianwporg,

    Hope you’re doing well.

    Would you kindly give us feedback about the issue that you’re facing? If you still get the issue, please let us know. And also share us with the exact page URL where you have embedded the PDF. Because We couldn’t find any Support Mail from you also.

    Thank you!

    Thread Starter toianwporg

    (@toianwporg)

    It was found that an issue with how the PDF was encoded was behind this – it was fixed by re-creating the PDF from the source document – sorry for any inconvenience.

Viewing 3 replies - 1 through 3 (of 3 total)
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