Version 2.3.4 and 2.3.5 Crash Website

  • Resolved fwoit

    (@fwoit)


    11 months ago

    The last two versions of this plugin 2.3.4 and 2.3.5 crash our WordPress site when an authorized user logs in to edit a page. The user will log in go to Pages and then click edit page on any existing page of the site and the website will blow up with a “500 – Internal server error” message. Version 2.3.2 of the plugin does have this issue. In our debug log we find this recorded every time a user tries to edit or create a new page for the site “[27-Dec-2023 18:55:57 UTC] PHP Warning: Trying to access array offset on value of type null in O:\WordPress\wp-content\plugins\pdf-print\pdf-print.php on line 632”. Something has changed in the code of the plug-in and it is now causing us issues. We have disabled Auto-Updates and rolled back to version 2.3.2 again to resolve our issue until an update fixing the problem is released. The front end for the end user browsing the site is not effected, it is only the admin side of the site that exhibits any issues.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Could you please complete the following steps in order to detect the problem and find its solution. Before performing the following steps, we recommend that you do a full backup of your site.

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty-Twenty) and check if the problem remains.

    2) Deactivate all of your plugins except PDF & Print and also check if the problem is still present. If it is not, activate the plugins one by one, meanwhile checking, after which plugin activation the problem appears again.

    3) Contact us back with information about the results.

    Thread Starter fwoit

    (@fwoit)

    @andrewsupport

    Hello,

    I have done as requested and here are my results. I activated the default Twenty Twenty-Four theme, disabled all plug-ins except PDF & Print, I updated PDF & Print to version 2.3.6, and I still get the same error. “500 – Internal server error” when trying to edit an existing page or create a new page. The debug log contains a very similar error of “[29-Dec-2023 16:07:27 UTC] PHP Warning: Trying to access array offset on value of type null in O:\WordPress\wp-content\plugins\pdf-print\pdf-print.php on line 636”. I can only assume it is the same section of code as on version 2.3.4 and 2.3.5 but it is just a few lines down in the php file now on version 2.3.6 since “Bugfix : Syntax errors fixed” are listed in the change log for the latest version.

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    To solve your problem, please contact us via our Help Center (https://support.bestwebsoft.com/)

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi, Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution.

Viewing 4 replies - 1 through 4 (of 4 total)
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