The stars in the rating are no longer displayed

  • polubog

    (@polubog)


    11 months ago

    Strong Testimonials Version 3.1.11
    WordPress Version 6.4.2
    ColorMag Theme Version: 1.4.2

    The stars in the rating are no longer displayed. Before that they worked for 2-3 years.
    They are written like this:
    [testimonial_average_rating category=”booking”]{stars} {summary2}[/testimonial_average_rating].

    I haven’t changed anything on the site before.
    What could be the reason?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hi @polubog,

    Thanks for reaching out to us!

    I just tested this on my end with our plugin and the theme you mentioned and everything seems to work properly.

    It might be an issue caused by a plugin.
    I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
    After you install and activate the above plugin it has a?Troubleshooting mode?which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.

    Go to its troubleshoot mode and?only activate Strong Testimonials?and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warm regards,

    Beatrice.

    Thread Starter polubog

    (@polubog)

    I did what you wrote. In this mode stars (rating) started to be displayed as usual. The theme used Twenty Twenty-One. I first disabled all plugins, and started to switch them on one by one and found out that stars are not displayed because of the SHORTCODES ULTIMATE plugin. But if I disable it, then all pages on the site will be displayed crookedly, as I use shortcodes on almost every page.
    Is there any way to fix this?

    Thread Starter polubog

    (@polubog)

    I have now rolled back the plugin Strong Testimonials to version 2.51.9 and the rating stars started displaying correctly. On newer versions of the plugin they are not displayed.

    Plugin Support beatrice12

    (@beatrice12)

    HI there,

    Can you please send us some screenshots with what you have on that page when you are in editor mode? Also, it would be helpful to know how you added our shortcode on the page. I tested this on my end and I do not encounter any issues. You can upload the images here via Imgur.

    Warmly,

    Beatrice.

    Thread Starter polubog

    (@polubog)

    https://imgur.com/06RCOW8

    Plugin Support beatrice12

    (@beatrice12)

    Hello @polubog,

    Apologies for the late reply!

    Can you please reach out to the support team of Shortcodes Ultimate so they can help you ASAP?

    Warmly,

    Beatrice.

    Thread Starter polubog

    (@polubog)

    So there’s nothing wrong with the Shortcodes Ultimate plugin! It works without any problems. The developers of this plugin have nothing to fix!
    The problem is in the Strong Testimonials plugin. It stopped working.

Viewing 7 replies - 1 through 7 (of 7 total)
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