Mailpoet Popup Form problem

Hi there,

My MailPoet popup form for signups suddenly not displaying properly. When I try to edit the form I get a blank page.

This sounds super frustrating! When you say other forms work okay, do you mean other MailPoet forms? I tried to edit popup and regular forms on my site and both worked well.

Were you able to edit the popup forms before? Do you know the approximate time of when the problem started happening? Have you made any changes to your site around that time (such as installing or updating plugins)?

Hi Ramona

Thank you for your reply. I apologise for my slow response have been without internet for a few days. I have just re-tested the problem. When I go to my site, at the allotted time for the popup it does not popup as a form but as a purple narrow banner with no words on it and which is not clickable. When I go to forms in MailPoet and click the Edit button I get a blank white page with no controls attached.

I have a static form set up that works OK.

I believe this started just after Christmas. I can’t say when it last worked though, since I haven’t tested it recently. Sorry to be so vague.

Hi there,

To understand your setup better, can you please send us the following information (please redact any sensitive information):

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Thank you!