Customer Postal Address not passing to paypal

  • itsme889

    (@itsme889)


    11 months ago

    Hi,

    Paypal plugin will not pass the the postal address from Woocomerce form to paypal transaction.

    in paypal transaction detail i can see We have no postal address on file.

    product name, pricing, and email address of the customer are passing thrue to paypal.

    problem is that acording to paypal Payments without a shipping address are not covered by PayPal’s seller protection policies and programs.

    im working with version 2.4.2?

    how can i fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @itsme889

    I assume that the “Virtual” checkbox is checked for this product. Virtual products, by their nature, do not require shipping, and as such, WooCommerce does not pass shipping details, including the postal address, to PayPal.

    To resolve this issue uncheck the “Virtual” checkbox. After making this adjustment, try processing a transaction to see if the postal address is now included in the PayPal transaction details.

    Kind regards,
    Krystian

    Thread Starter itsme889

    (@itsme889)

    hello Krystian,

    thank you for your time.

    i was looking on my products and non are virtual product(checkbox is unchecked).

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @itsme889

    Could you please confirm if this behavior persists when you conduct a conflict test with a payment in sandbox mode?

    Conflict test involves disabling all plugins except for WooCommerce and PayPal Payments. For conducting test transactions, I suggest using a sandbox account. You can find detailed instructions on how to set up and use a sandbox account for testing purposes here: Testing in Sandbox.

    If the issue continues even after performing these steps, it may be necessary for us to take a closer look at your system report or logs to understand the root cause. In such a case, please contact us directly for further assistance. You can open a ticket with our service desk by following this link: Request Support. When creating your ticket, please include the URL of this thread for reference, so we can better understand the context of your issue.

    Do not hesitate to reach out to us for further assistance.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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