Error 2nd payment with Stripe

Hello,

Please tell us is this happened with any specific user or with all payments of Stripe users, this is happening for you,

Also if you have any screenshot of error, than please send us, so we can have closer look over it

Thank you

Hello, It only happened with one user. I made a trial subscription with other user and today the second subscription was charged without error. I change from test api to production and back again and I don’t know if that caused the failed charge the first time. Another question is that I use a plugin for stripe management fees but the stripe management fee is only charged in the first subscription, not in the second charge. Could you help with this?

Attached error. https://esperanzaenaccion.es/wp-content/uploads/2023/12/descarga-1.jpg

Thanks and in advance

Hello,

It is due to some problems while saving the card for future payment, this is customer customer-specific problem

Thank you

Hi,I have already run a daily suscription in production and the subscription is ok. I tried a daily subscription but the payment is never made at the same time. It is delayed between 2 and 3 hours and the payment was almost made the next day. Can a time be set for payment?

Thanks a lot!

Hello,

We are using the scheduler which runs hourly for the renewal process, your site must have activities to run the scheduler on time.

Thank you

Hello, but What do you mean have activities? How can I do it?

Thanks a lot

Hello,

The scheduler will run when have any traffic on your site

Thank you

Hi again,

Does it mean any traffic (i.e. client requests without being logged) or admin traffic (i.e. access to the administration panel, for example)?

For the subscription renewal and avoid any type of traffic, could be possible to select any plugin configuration to solve this issue? It means that the renewal of the subscription would be automatically.

Thanks and best regards

Hello,

We are using the woocommerce scheduler for the renewal payment, it happens automatically
And scheduler works when your site has some traffic

Thank you

Hello,

Thanks, then could you confirm to me if it is not necessary to be logged in to run the scheduler? Can traffic be generated by any user who visits the website?

Thanks in advance

Hello,

Here the traffic means, that a user should visit your site and it does not matter whether he logs in or not, it can be a guest user as well

Thank you