Products are automatically being set to uncategorized
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Hello, last week we changed over our websites theme. We didn’t do any new populating of any sort. We use an ERP system to sends product information to WooCommerce and was working before the change. Now it randomly updates products to “uncategorized” even though they have a category and even subcategory (which sub categories aren’t showing either). The developer of the ERP believes it’s not the ERPs fault but rather on Woos fault. I honestly have no idea what’s going, I would really appreciate some help. Attaching system report as well.
The page I need help with: [log in to see the link]
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WordPress Environment WordPress address (URL): https://cedmarine.com Site address (URL): https://cedmarine.com WC Version: 8.4.0 REST API Version: ? 8.4.0 WC Blocks Version: ? 11.6.2 Action Scheduler Version: ? 3.7.0 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 8 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache/2.4.58 (Unix) OpenSSL/1.0.2g PHP Version: 7.4.33 PHP Post Max Size: 8 GB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.19-MariaDB-1:10.4.19+maria~xenial-log Max Upload Size: 8 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Counts attachment: 15325 custom_css: 2 customize_changeset: 3 dlm_download: 7 dlm_download_version: 15 elementor_library: 21 elementskit_content: 1 fmemailverification: 1 form-maker: 1 is_search_form: 3 lcg_shortcode: 1 nav_menu_item: 88 navionics_webapi: 1 page: 67 popup: 2 popup_theme: 8 post: 25 postman_sent_mail: 250 product: 8880 revision: 2487 seedprod: 2 shop_coupon: 2 shop_order: 11518 shop_order_refund: 4 tablepress_table: 10 uncodeblock: 7 wcpcsu-custom-post: 2 wp_block: 1 wp_global_styles: 1 wp-rest-api-log: 47475 wpcdt_countdown: 1 wpcf7_contact_form: 10 wpcode: 5 wpforms: 1 yith_wcps_type: 2 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (50) Swift SMTP (formerly Welcome Email Editor): by David Vongries – 6.0 TablePress: by Tobias B?thge – 2.2.4 Ajax Search Lite: by Ernest Marcinko – 4.11.5 CED product related accessories upload: by Codaemon Softwares LLP – 1.0.0 CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.10 Code Snippets: by Code Snippets Pro – 3.6.2 Contact Form 7: by Takayuki Miyoshi – 5.8.5 Countdown Timer Ultimate: by WP OnlineSupport Essential Plugin – 2.6 Customize My Account Page For Woocommerce: by WPEverest – 0.4.8 Disable User Login: by Saint Systems – 1.3.7 Download Monitor: by WPChill – 4.9.5 Innozilla Conditional Shipping and Payments for WooCommerce PRO: by Innozilla – 5.1.4 WPCode Lite: by WPCode – 2.1.7 Jetpack: by Automattic – 12.9.3 MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.42 Media Deduper: by Cornershop Creative – 1.5.5 My WordPress Login Logo: by Afsal Rahim – 2.4.1 Order Export & Order Import for WooCommerce: by WebToffee – 2.4.5 Popup Maker: by Popup Maker – 1.18.2 Post SMTP: by Post SMTP – 2.8.8 Product Import Export for WooCommerce: by WebToffee – 2.3.9 Really Simple SSL: by Really Simple Plugins – 7.2.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Schema & Structured Data for WP & AMP: by Magazine3 – 1.25 Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.8.1 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.8 Uncode Core: by Undsgn – 2.8.9 Uncode WPBakery Page Builder: by Michael M - WPBakery.com – 7.0 Uncode Privacy: by Undsgn – 2.2.3 Uncode Wireframes: by Uncode – 1.5.1 User Role Editor: by Vladimir Garagulya – 4.64.1 WPBakery Page Builder Clipboard: by bitorbit – 5.0.4 Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.4 Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.1 Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0 Product Attachment for WooCommerce: by theDotstore – 2.2.1 WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.8.8 Atrex - Cardknox Payments: by Millennium Software Inc. – 1.0.0 Atrex - Worldpay Hosted Checkout: by Millennium Software Inc. – 1.0.1 Atrex - SyncHelper: by Millennium Software Inc. – 1.0.4 Woocommerce Cross Sell Products Display: by Logicfire – 2.0.1 WooCommerce Custom Payment Gateway: by WPRuby – 1.3.8 Sequential Order Numbers for WooCommerce: by SkyVerge – 1.10.1 WooCommerce: by Automattic – 8.4.0 WP Crontrol: by John Blackbourn & crontributors – 1.16.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.22 WP Rollback: by WP Rollback – 2.0.3 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.5.2 Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.8 YITH WooCommerce Wishlist: by YITH – 3.28.0 Inactive Plugins (0) Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #36170 - /new-shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ? Page not set Theme Name: Uncode Version: 2.8.10.1 Author URL: https://www.undsgn.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: uncode/woocommerce/archive-product.php uncode/woocommerce/cart/cart-item-data.php uncode/woocommerce/cart/mini-cart.php uncode/woocommerce/checkout/order-received.php uncode/woocommerce/checkout/thankyou.php uncode/woocommerce/content-product-cat.php uncode/woocommerce/content-product.php uncode/woocommerce/content-single-product.php uncode/woocommerce/global/form-login.php uncode/woocommerce/global/quantity-input.php uncode/woocommerce/loop/add-to-cart.php uncode/woocommerce/loop/loop-end.php uncode/woocommerce/loop/loop-start.php uncode/woocommerce/loop/pagination.php uncode/woocommerce/myaccount/form-edit-account.php uncode/woocommerce/myaccount/form-login.php uncode/woocommerce/myaccount/form-lost-password.php uncode/woocommerce/myaccount/form-reset-password.php uncode/woocommerce/myaccount/my-account.php uncode/woocommerce/myaccount/orders.php uncode/woocommerce/notices/error.php uncode/woocommerce/notices/notice.php uncode/woocommerce/notices/success.php uncode/woocommerce/order/order-details-customer.php uncode/woocommerce/order/order-details.php uncode/woocommerce/product-searchform.php uncode/woocommerce/single-product/add-to-cart/external.php uncode/woocommerce/single-product/add-to-cart/grouped.php uncode/woocommerce/single-product/add-to-cart/simple.php uncode/woocommerce/single-product/add-to-cart/variable.php uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php uncode/woocommerce/single-product/meta.php uncode/woocommerce/single-product/price.php uncode/woocommerce/single-product/product-image.php uncode/woocommerce/single-product/product-thumbnails.php uncode/woocommerce/single-product/rating.php uncode/woocommerce/single-product/related.php uncode/woocommerce/single-product/review.php uncode/woocommerce/single-product/share.php uncode/woocommerce/single-product/tabs/additional-information.php uncode/woocommerce/single-product/tabs/description.php uncode/woocommerce/single-product/tabs/tabs.php uncode/woocommerce/single-product/up-sells.php uncode/woocommerce/single-product-reviews.php uncode/woocommerce/single-product.php uncode/woocommerce/taxonomy-product-cat.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-03 20:24:20 -04:00 Options: ? Notes: 14 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2023-12-21 11:31:59 +0000 Newest: 2023-12-21 11:31:59 +0000 Complete: 178,167 Oldest: 2023-12-03 20:10:57 +0000 Newest: 2024-01-03 14:37:53 +0000 Failed: 4,263 Oldest: 2021-05-18 19:23:48 +0000 Newest: 2023-12-28 12:42:51 +0000 Pending: 2 Oldest: 2024-01-03 22:18:55 +0000 Newest: 2024-01-03 22:18:55 +0000 Status report information Generated at: 2024-01-03 10:38:08 -04:00
for WooCommerce plugin specific guidance, start a topic for the team and community most familiar with the plugin’s operation – use this link: https://www.ads-software.com/support/plugin/woocommerce/
- This reply was modified 11 months ago by lisa.
Thank you for the reply, but this isn’t a Plugin issue
- The topic ‘Products are automatically being set to uncategorized’ is closed to new replies.