Password Reset Sends 4 Emails

  • Resolved kieronboz

    (@kieronboz)


    10 months, 3 weeks ago

    As above really, I am trying to figure out why filling out the password reset foirm sends 4 emails.

    I am using via shortcode, in a page built with Oxygen Builder.

    Extra information:

    • The Register Email Confirmation email only sends once as expected
    • I have also tried the reset password shortcode straight in gutenberg (same issue)
    • This topic was modified 10 months, 3 weeks ago by kieronboz.
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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @kieronboz,

    I’ve also tested this on my WP Instance (resetting the password through the front-end PB Recover Password form), and the recover password email is sent only once. To investigate why this happens in your case:

    1. ?Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and let us know your current version of the Profile Builder plugin?
    2. Could you please provide the URL of the page where you have the Profile Builder Recover Password form (where you encounter this issue)?
    3. Are the 4 emails you receive the same Recover Password emails from Profile Builder (or are they different emails)?

    Best regards,

Viewing 1 replies (of 1 total)
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