Address override not working as expected

  • Resolved noodl312

    (@noodl312)


    10 months, 3 weeks ago

    Hi,

    I have the address override option + enable send shipping details checked.

    The orders made with PayPal ends with the PayPal shipping address of the user and not with the shipping they put on the checkout. This leads quite often to issues, because the customers don’t always keep their address up to date in PayPal. This means in the worst case we’re shipping to the wrong address.

    Issue also occures when “enable send shipping details” is unchecked.

    Screenshots of compared addresses:

    https://ibb.co/2YM9LqT
    https://ibb.co/TkMBQ4c
    https://ibb.co/72hh1mT

    Screenshot 1: Delivery address provided by customer (Bleichstra?e 36, 89077 Ulm) -> expected address that should be used to ship to

    Screenshot 2: Delivery address from paypal (Teststreet 1, 89597 Munderkingen) -> wrong address/maybe old address

    Screenshot 3: Order in Woocommerce backend. Delivery address from paypal overrides the address that the customer has provided to us in our store.

    • Default theme: issue persists
    • Theme: Reytheme (https://reytheme.com/)
    • No additional multi-step checkout plugins
    • Tried all 3 variants as Shipping destination in WooCommerce shipping settings -> same result (Delivery address of the customer as standard, Billing address of the customer as standard, Force shipping to the customer’s billing address)

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Next scheduled: 2024-01-05 12:32:11 +00:00 Options: ? Notes: 201 Onboarding: completed ### Action Scheduler ### Abgebrochen: 28 Oldest: 2023-12-05 17:48:09 +0000 Newest: 2024-01-04 19:26:02 +0000 Abgeschlossen: 2.616 Oldest: 2023-12-05 10:05:09 +0000 Newest: 2024-01-05 03:00:11 +0000 Fehlgeschlagen: 59 Oldest: 2023-03-02 08:06:22 +0000 Newest: 2023-12-16 08:31:14 +0000 Ausstehend: 6 Oldest: 2024-01-05 08:43:16 +0000 Newest: 2024-01-11 16:41:27 +0000 ### Status report information ### Generated at: 2024-01-05 08:13:44 +00:00“>https://### WordPress Environment ### WordPress address (URL): https://keyoo-keyboards.de Site address (URL): https://keyoo-keyboards.de WC Version: 8.4.0 REST API Version: ? 8.4.0 WC Blocks Version: ? 11.6.2 Action Scheduler Version: ? 3.7.0 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? 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InnoDB kcMfhDagwoocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB kcMfhDagwoocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB kcMfhDagwpforms_payments: Daten: 0.02MB + Index: 0.14MB + Engine InnoDB kcMfhDagwpforms_payment_meta: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB kcMfhDagwpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB kcMfhDagyith_wcwl: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB kcMfhDagyith_wcwl_lists: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 1216 blocks: 13 custom_css: 2 customize_changeset: 63 elementor_library: 5 featured_item: 8 mc4wp-form: 1 nav_menu_item: 48 oembed_cache: 2 page: 48 post: 14 product: 100 product_variation: 59 rcb-banner-link: 2 rcb-blocker: 6 rcb-cookie: 14 revision: 1835 rey-global-sections: 17 shop_coupon: 32 shop_order: 1237 shop_order_refund: 59 sidebar: 1 ux_template: 4 wp_global_styles: 2 wp_navigation: 1 wp_template: 2 wpcf7_contact_form: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (43) ### Antispam Bee: von pluginkollektiv – 2.11.5 Billbee - Auftragsabwicklung, Warenwirtschaft, Automatisierung: von Billbee GmbH – 1.0.0 Bing Webmaster Url Submission: von Bing Webmaster – 1.0.13 Block List Updater: von pluginkollektiv – 1.0.0 Anti-Spam by CleanTalk: von СleanTalk - Anti-Spam-Schutz – 6.24 Contact Form 7: von Takayuki Miyoshi – 5.8.5 DHL Shipping Germany for WooCommerce: von DHL – 3.6.3 Elementor Pro: von Elementor.com – 3.18.2 Elementor: von Elementor.com – 3.18.3 Payment Gateway Plugin for PayPal WooCommerce ( Free ): von WebToffee – 1.8.2 GA Google Analytics: von Jeff Starr – 20231101 Google Listings and Ads: von WooCommerce – 2.5.14 Site Kit von Google: von Google – 1.116.0 OMGF: von Daan von Daan.dev – 5.7.10 Impressum: von Epiphyt – 2.0.4 IndexNow: von Microsoft Bing – 1.0.1 Jetpack Protect: von Automattic - Jetpack Security team – 1.4.2 Jetpack: von Automattic – 12.9.1 Kadence WooCommerce Email Designer: von Kadence WP – 1.5.12 Loco Translate: von Tim Whitlock – 2.6.6 MC4WP: Mailchimp for WordPress: von ibericode – 4.9.10 Newsletter: von Stefano Lissa & Das Newsletter Team – 8.0.6 Nextend Social Login: von Nextendweb – 3.1.11 Real Cookie Banner: von devowl.io – 4.3.3 Rey Core: von ReyTheme – 2.8.3 Rey Module - Preloaders Pack: von ReyTheme – 1.1.1 Simple CSS: von Tom Usborne – 1.1.1 SliceWP: von SliceWP – 1.1.6 Styler for WPForms: von Sushil Kumar – 2.0.5 Surge: von Konstantin Kovshenin – 1.0.5 Trustpilot-reviews: von Trustpilot – 2.5.925 UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com DavidAnderson – 1.23.13 Product Feed PRO for WooCommerce: von AdTribes.io – 13.1.8 WooCommerce Google Analytics Integration: von WooCommerce – 1.8.11 WooPayments: von Automattic – 7.0.0 PDF Invoices & Packing Slips for WooCommerce: von WP Overnight – 3.7.5 WooCommerce Shipping & Tax: von WooCommerce – 2.4.2 WooCommerce: von Automattic – 8.4.0 WooSidebars: von WooCommerce – 1.4.6 Mail logging - WP Mail Catcher: von James Ward – 2.1.6 WP Social Widget: von catchsquare – 2.2.5 WPForms Lite: von WPForms – 1.8.5.3 WPS Hide Login: von WPServeur NicolasKulka wpformation – 1.9.10 ### Inactive Plugins (1) ### W3 Total Cache: von BoldGrid – 2.6.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### 1&1 Product Subdomain: von 1&1 – 1.1.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop-Basis: #478 - /shop/ Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block. Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block. Mein Konto: #4987 - /my-account/ Allgemeine Gesch?ftsbedingungen: #4978 - /terms-conditions/ ### Theme ### Name: Rey Child Version: 1.0.0 Author URL: https://twitter.com/mariushoria Child Theme: ? Parent Theme Name: Rey Parent Theme Version: 2.8.3 Parent Theme Author URL: https://twitter.com/mariushoria WooCommerce Support: ? ### Templates ### Overrides: /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/cart/cart-item-data.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/cart/mini-cart.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/loop-orderby.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/loop-pagination-load-more.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/loop-price.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/loop-result-count.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/header-account-menu.php Version - ist veraltet. Die Hauptversion ist 2.6.0 /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-simple-add-to-cart-button.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-add-to-cart-button.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-data.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-meta.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-product-attributes.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-product-image.php /homepages/21/d876773835/htdocs/clickandbuilds/keyookeyboards/wp-content/plugins/rey-core/template-parts/woocommerce/single-blocks.php Outdated Templates: ? Erfahre wie du aktualisieren kannst ### WooPayments ### Version: 7.0.0 Connected to WPCOM: Ja WPCOM Blog ID: 195177577 Account ID: acct_1KYExv2EOe4epFRe Payment Gateway: Aktiviert Test Mode: Deaktiviert Enabled APMs: card WooPay: Nicht berechtigt Apple Pay / Google Pay: Aktiviert (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Aktiviert Public Key Encryption: Deaktiviert Auth and Capture: Aktiviert Documents: Aktiviert Logging: Deaktiviert ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-05 12:32:11 +00:00 Options: ? Notes: 201 Onboarding: completed ### Action Scheduler ### Abgebrochen: 28 Oldest: 2023-12-05 17:48:09 +0000 Newest: 2024-01-04 19:26:02 +0000 Abgeschlossen: 2.616 Oldest: 2023-12-05 10:05:09 +0000 Newest: 2024-01-05 03:00:11 +0000 Fehlgeschlagen: 59 Oldest: 2023-03-02 08:06:22 +0000 Newest: 2023-12-16 08:31:14 +0000 Ausstehend: 6 Oldest: 2024-01-05 08:43:16 +0000 Newest: 2024-01-11 16:41:27 +0000 ### Status report information ### Generated at: 2024-01-05 08:13:44 +00:00

    Same issue as here: https://www.ads-software.com/support/topic/address-override-not-working/

    Thank you in advance

    Michael

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @noodl312

    We have conducted a test on your website’s payment system and verified that the address is being transmitted from Woocommerce to Paypal without any issues. Please refer to the screen recording that we have shared with you here.

    We conducted the test as a new user without logging into PayPal during payment. If a user already has a PayPal account and logs in during payment, the address information saved previously in PayPal will be displayed instead of the one provided in the Woocommerce site. To avoid this, we are having the Address Override option in our plugin settings.

    If you are having an issue with “Address Override”, to understand the exact root cause we need to look much closer at your website. Will you be able to share the staging site URL with us privately through this link?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @noodl312,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Meanwhile, we suggest you refer to this topic:

    https://www.ads-software.com/support/topic/address-override-not-working/

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Address override not working as expected’ is closed to new replies.