Need to recognize my DNS

  • Resolved hivartei

    (@hivartei)


    10 months, 3 weeks ago

    I set up the DNS correctly but MailPoet is not recognizing it. It’s taking longer than I expected. I heard you can do a manual review, is it possible to ask that?

    Thanks a lot,

    Hivartei

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    Could you try verifying the DNS records again by logging into your MailPoet account > go to Manage Sender Domain. You will need to wait for sometime but it should be verified. Let us know if incase the problem still exists:

    screenshot Image Link: https://d.pr/i/uMesR6

    Thread Starter hivartei

    (@hivartei)

    Thanks but it didn’t work, neither from the website wp-dashboard or mailpoet’s website

    • This reply was modified 10 months, 3 weeks ago by hivartei.
    Plugin Support Tseten a11n

    (@tibetanitech)

    I’m sorry to hear that the above tips didn’t work out for you.

    Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter hivartei

    (@hivartei)

    thank you for the help I sent it to them. But aren’t you from Mailpoet? Why send it to woocommerce?

    Plugin Support Tseten a11n

    (@tibetanitech)

    MailPoet is now managed and supported by Woo.com. Since you have already raised a ticket, I’ll mark this topic as resolved. We will get back to you via email.

Viewing 5 replies - 1 through 5 (of 5 total)
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