We’ve reviewed the conversation history and see that our Support Team responded to both tickets #288914 and #288939. Unfortunately, we haven’t heard back from you.
It seems this feedback is related to the denial of your refund request for Bookly PRO. Please be aware that refund requests follow the Envato Refund Rules: https://themeforest.net/page/customer_refund_policy. As digital goods on CodeCanyon, the products cannot be ‘returned’. If there are no issues with the item itself, the buyer is not eligible for a refund. If you disagree with this decision you can raise a dispute with Envato and Envato Team will make a final decision based on the all available information.
