I can’t change my Blog with elementor

Hi @mattealussier

At first, thank you for choosing our plugin and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

I can’t edit my page in my back office with elementor – the option doesn’t exist: https://hellobichette.com/blog
https://tinyurl.com/ymvskcck

And I don’t know how to modify the template of my articles:
https://tinyurl.com/yqq9ssws
If I modify an article with elementor (here I can) it only modifies the content of my article and not the theme.

Thanks you !

• This reply was modified 1 year, 2 months ago by mattealussier.

Hi @mattealussier

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from www.ads-software.com

Kind Regards

Hello,

I have sent the email ! Thx

Hi @mattealussier

Thanks for your response, we will check and analyse the files and keep you updated.

Kind Regards

Hello
I hope you are well, when do you expect to give me an update on the situation?

Thanks ! ??

Hi?@mattealussier

I hope this message finds you well. Kindly check your inbox, as our support team has reached out to you and provided answers to your questions. If you have any further inquiries or if there’s anything else you’d like assistance with, feel free to respond to their message or let us know.

We appreciate your engagement, and our team is here to help.

Kind Regards