Dear @takkularapsis,
Thank you for providing your feedback. We genuinely apologize for any inconvenience you may have experienced with the ShopEngine plugin.
To begin, I’d like to notify you that we have a comprehensive refund policy in place. For clarification, please refer to this screenshot: https://d.pr/i/WCCYyg. By following the instructions in the screenshot, you will be directed to the Refund Policy page. If you encounter any challenges with the refund process, kindly create a ticket, and we will respond to your inquiry as promptly as possible.
Furthermore, I’ve noticed that you’ve edited the review, and it appears satisfactory now. However, I observed that the rating remains unchanged. Recognizing the significance of ratings for growth, I kindly request that if you are satisfied with the solution, please consider adjusting the review from 2 stars to 5 stars. Your positive rating contributes significantly to our overall development.
Waiting for your response and we are always ready to assist you. Your patience & cooperation in this matter are greatly appreciated.
Best Regards,
Reju
