Video doesn’t play

  • Resolved lilingg

    (@lilingg)


    10 months, 2 weeks ago

    Hi there,

    Thank you for providing this plugin. Overall is exactly what we need.

    But currently we are facing an issue – the play icon is not clickable.

    We have tried to change the settings to “Autoplay the video” but still unable to make it play.

    Any suggestions?

    Appreciated in advanced.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Martin Valchev

    (@martinvalchev)

    This is quite strange, please if possible more information about the settings you have chosen in the plugin. Also if you are using caching plugins stop them just to test if the problem is still there because initially when I opened the link everything worked for me and then I opened it incognito and I was able to simulate the problem which makes me think that one of the caching plugins might be creating issue

    Hi Martin,

    I have the same problem with the video not always starting (you have to refresh the page for it to start occasionally).
    The site uses Lightspeed Cache but a test with cache disabled gives the same result.

    The page where I use the plugin (theme is DIVI) :
    https://sandra-berete.com/boutique/bague-fleur-ecrou/

    Thanks for this plugin.

    • This reply was modified 10 months, 1 week ago by petertely.
    Plugin Author Martin Valchev

    (@martinvalchev)

    Hi Martin,

    I have the same problem with the video not always starting (you have to refresh the page for it to start).
    The site uses Lightspeed Cache but a test with cache disabled gives the same result.

    Thanks for this plugin.

    The page where I use the plugin :
    https://sandra-berete.com/boutique/bague-fleur-ecrou/

    Hello,

    As far as I can see, in most cases the video does not start, sometimes it starts after several refreshes. I definitely can’t figure out where the problem is coming from, and I can’t even simulate it for myself.
    Check if you have any errors, if you do copy them to me so I can see them, it’s also nice to test that it doesn’t conflict with any of your other plugins. Another option is to debug it if you give me access to your site code

    Plugin Author Martin Valchev

    (@martinvalchev)

    I think I have solved the problem in version 1.29, please try and give me feedback here. Because I can’t do full tests because I don’t have a Divi theme available

    Hi Martin,

    I was about to give you access to a clone of the site so you could try it out, but you were quick ; )
    I confirm that the problem has been corrected in version 1.29.
    Thank you very much!

    Pierre

    Plugin Author Martin Valchev

    (@martinvalchev)

    Great, I’m glad we solved the problem without making it difficult for you to grant access.

    I also hope @lilingg will update to version 1.29 and if he can give feedback. So I can close the task.

    If you wish, you can support me in the development with a donation or by writing a rating for the plugin. thanks

    This is my review ??
    https://www.ads-software.com/support/topic/excellent-plugin-8995/

Viewing 7 replies - 1 through 7 (of 7 total)
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