Something in the process from order to completion is going wrong
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Here you see the problem: https://snipboard.io/Cyt1pv.jpg Something in the process from order to completion is going wrong. I give an example, 2 products, Baby Hair Care Set Silvered With Teddy Bear Design | Celebrations (6310) : When an order is done the following messages come successively. 1. Stock freeze of 60 minutes has been applied to: - Baby Hair Care Set Silvered With Teddy Bear Design | Celebrations (6310) × 1 2. ideal payment started (order_1.ky2025). 3. Stock levels decreased: Baby Hair Care Set Silvered With Teddy Bear Design | Celebrations (6310) 2→1 4. Order status changed from Waiting for payment to In process. 5. Order completed using Mollie - iDEAL payment (ord_1.ky2025). 6. Then the order isfinished and a message should popup that the order is done, but the system then starts repeating itself or produces false notices. The stock increases again, is again waiting for payment etc. The person who manages the shop manually sets the order to completed, otherwise there will be a whole row of automatic actions and notifications after the payment that are not correct. The method of payment does not matter. There are the following messages that should not come after payment and shipment of the product. Order could not be cancelled at Mollie, as order status is paid. December 16, 2023 at 8:28 am Delete note. Order status changed from Pending to Waiting for payment. December 16, 2023 at 7:15 am Delete Note Stock levels increased: Baby Hair Care Set Silver Plated With Teddy Bear Design | Celebrations (6310) 1→2V stock levels decreased: Baby Hair Care Set Silvered With Teddy Bear Design | Celebrations (6310) 2→1 December 16, 2023 at 4:13 pm Delete Note Unpaid order canceled - time limit reached. Order status changed from Waiting for payment to Cancelled. 1 orders now available in MyParcel Backoffice. December 16, 2023 at 4:13 pm Delete Note Order status changed from Cancelled to Completed. December 16, 2023 at 4:13 pm by admin Delete Note Order successfully updated to sent at Mollie, mark as completed credit pendingThe page I need help with: [log in to see the link]
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Hello Marja (arttrust),
Thank you for your reply and for bringing up this important question regarding the testing process.
To ensure thorough testing, I recommend ordering a few different products just to add a variable element. This approach helps verify that the changes you’re making are effective across various products and aren’t specific to a singular item.
Please go ahead with the conflict testing as instructed, and try it out with several products if possible. Take note of any changes or differences you observe in the product details after applying the instructions I’ve provided.
Once you have completed the conflict testing, kindly let me know the outcome. Your observations will be invaluable in guiding us toward a resolution.
I’m here to assist you every step of the way, so don’t hesitate to reach out if you encounter any uncertainties or have additional questions. ??
Best regards.
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